Leasing Professional

ConcordRENTS • Spring Hill, FL

7d • $21 - $21 • Onsite

About The Position

The Leasing Professional contributes to the success of the community by achieving leasing, marketing, and administrative objectives. The role builds rapport with prospective and current residents to support occupancy and retention, while maintaining communication between the community and support teams. The position is based at Bridgewater Club in Spring Hill, Florida, and is full-time, with a listed pay rate of $21.00 per hour. Pay is commensurate with the candidate’s experience.

Responsibilities include preparing the property for business, presenting apartments and amenities, responding to inquiries, guiding prospective residents through leasing options and applications, and supporting residents throughout the lease lifecycle. The role also includes outreach marketing, resident service and retention activities, inspections, and community administrative work. Work schedules may include evenings, weekends, and unscheduled support when immediate attention is required.

Requirements

• High school diploma or equivalent.
• General knowledge of business.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Demonstrated customer service or sales experience.
• Demonstrated problem-resolution work experience.
• Ability to speak, read, and write English for safety and productivity reasons.

Nice To Haves

• Property management leasing experience.

Responsibilities

• Prepare the property for business through Morning Merchandising, including walking the property and addressing or reporting items needing attention.
• Ensure apartments to be toured, the clubhouse, common areas, and amenities are clean and welcoming.
• Respond promptly to prospective resident inquiries and encourage prospects to schedule community tours.
• Determine prospective residents’ needs and explain how the community can meet them, including showcasing floorplans, amenities, and other features.
• Explain lease options and bundle packages, and discuss application qualifications, move-in costs, promotions, specials, rent, and optional features.
• Encourage interested prospects to submit applications and follow up promptly with prospects who do not immediately apply.
• Maintain knowledge of the community and surrounding communities, and regularly shop competing communities for comparison information.
• Represent the organization and provide exceptional customer service to residents, prospective residents, and the community.
• Resolve resident concerns with courtesy, urgency, quality, and service consistent with policy and performance expectations.
• Conduct outreach marketing to local businesses and foster business relationships.
• Support Café Application and Recertification teams by ensuring prospects and residents submit requested documents and information promptly.
• Notify future residents of application approval, collect deposit balances, and assign residents to available units or unit types.
• Inspect apartment homes before move-in and report items needing attention to ensure adherence to Concord standards.
• Coordinate proper execution of leases and related documents with the Centralized Analytics Team and new or renewing residents, ensuring required information, documents, and payments are collected.
• Encourage residents to renew their leases.
• For residents moving out, collect and upload required documentation, schedule inspections and treatments under company policies, and communicate final payment, applicable fees, and move-out procedures.
• Address resident-related damages and policy violations, communicate with residents, and collect applicable fines and damage fees.
• Assist with implementing and executing resident activities, including after-school programs, resident retention events, training programs, and required resident service functions.
• Complete required community inspections and administrative work as directed.
• Provide evening, weekend, or unscheduled support when needed to address issues requiring immediate attention.

Benefits

• 16 days of paid time off and 7 paid holidays in the first year.
• 401(k) program with up to $5,250 in company match annually, including a 150% match on the first 3% contributed and a 50% match on contributions between 4% and 10%.
• Rental discount of 20% for full-time team members.
• Eligibility to participate in performance and role-specific bonus programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED