Leasing Operations Manager - The Hamptons on Heron Bay

Sentinel Real Estate•Coral Springs, FL

About The Position

The Leasing Operations Manager is responsible for operating the management office under the supervision of the General Manager. The role supports office and leasing operations, property readiness, resident service, leasing administration, staff supervision, and lead and resident retention activities. The manager must report to work on time in the required uniform and name tag, complete company-assigned training, and follow company policies and procedures. The manager may also assume the General Manager’s responsibilities when directed by the General Manager’s Direct Supervisor or Asset Management.

Requirements

Familiarity with business office management procedures.
Prior experience in sales or leasing.
Bookkeeping and record-keeping experience.
General experience in real estate or property management.
Experience supervising office or sales personnel.
Adequate computer skills.
Valid driver’s license.
Current operational telephone number.

Responsibilities

Complete all required company-assigned training courses.
Assist in supervising and directing management-office personnel regarding company procedures, reports, records, and work schedules.
Check the condition of model apartments, available show apartments, amenity areas, property appeal, and the rental office daily.
Confirm the accuracy of Yardi records for resident move-ins and renewal leases.
Inspect vacant units for market readiness before move-in and after move-out.
Monitor unit availability, pricing, and specials for new and renewal leases.
Assist with staff scheduling.
Collect and deposit physical check income.
Assist in ensuring appropriate eviction and legal processes are completed.
Assist in addressing resident complaints and treat residents with respect, efficiency, and courtesy.
Assist in processing invoices.
Perform and oversee leasing activities, including responding to inquiries, qualifying prospects, outreach marketing, recording prospect information, scheduling appointments, conducting tours, and maintaining customer service standards.
Assist in organizing resident events.
Perform and oversee lead management and resident retention, including prospect follow-up, lease-renewal outreach, and timely conversion of leads and renewals.
Perform and oversee leasing administration, including reviewing applications, confirming deposits and fees, preparing and maintaining lease documentation, and entering prospect, applicant, and resident data into Yardi in a timely manner.
Assist in training, supervising, and mentoring leasing staff and ensure they follow company policies, procedures, customer service standards, and leasing goals.
Use company-directed technology and programs.
Maintain an inventory of supplies, approved marketing materials, and equipment.
Review online marketing content regularly, at least weekly.
When directed, assume the General Manager’s responsibilities, including walking the property each day the General Manager is unavailable to inspect cleanliness and security, confirm maintenance work is complete, and verify rent-ready apartments are properly prepared.
Perform other duties and assume other responsibilities as assigned.
Work weekends when requested.