Valet Attendant - Aria on the Bay

Towne Park•Miami, FL

4d•$14 - $24

About The Position

The Valet Attendant (listed in the role summary as Guest Service Associate) provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely, assists with luggage and bell services as needed, and supports guests during arrival and departure. The attendant also provides information and assistance, handles vehicle claim and ticket procedures, and collects parking revenue when needed. The position follows established practices and procedures, with specific directions and frequent checks or verification. Work is performed primarily outdoors, sometimes for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations with guests, clients, and other employees.
Ability to perform basic arithmetic, including operations with three-digit numbers and calculations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet and use guests’ last names during interactions.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to approved locations.
Explain parking rates and retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys, collect claim checks before returning keys, and accurately maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
Complete the location information on key tags after parking vehicles and calculate and collect revenue for vehicles when needed.