Valet Attendant - Aria on the Bay

Towne Park • Miami, FL

3d

About The Position

The Valet Attendant, also described as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles promptly and safely, helps guests with luggage and bell services, and supports arrivals and departures. The attendant welcomes and assists guests, provides information and directions, delivers requested messages or amenities, and may shuttle guests to approved locations. The position also involves explaining parking procedures and rates, maintaining complete vehicle and claim-check records, and collecting parking revenue when needed. Work is primarily outdoors for extended periods, potentially for the entire shift, and may involve extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English and understand simple instructions, correspondence, and memos.
• Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic, including operations with American money.
• Ability to understand 24-hour and military time systems and rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the physical demands of the role, including extended periods of sitting or standing, mobility tasks, and lifting or moving objects as described in the posting.
• Ability to work outdoors for extended periods and in extreme heat or cold.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests promptly and use their last names.
• Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and wait in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously, open vehicle and hotel doors, and assist with bell services and luggage storage.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver requested messages, items, or guest amenities and shuttle guests to approved locations.
• Explain parking rates and vehicle retrieval procedures to guests.
• Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect parking revenue when needed.

Benefits

• Eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Eligible to enroll in the company's 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED