Leasing Manager - The Arden

Greystar Management Services•Mesa, AZ

2d•Onsite

About The Position

The Leasing Manager manages and directs the community’s marketing, advertising, sales activities, leasing team members, and other resources to meet revenue, occupancy, resident-retention, and leasing goals. The role oversees marketing and leasing performance, monitors market and competitor conditions, sets rent pricing and concessions, and develops short- and long-term strategies to sustain occupancy and increase traffic and leases. The position actively participates in leasing, including qualifying prospects, preparing lease documents, and completing move-in procedures. It also oversees lease renewals, resident communications, and move-outs as needed; responds to resident and client/owner concerns; analyzes operational and financial reports; and presents marketing and leasing strategies and results to clients, owners, and business managers. The manager supervises the leasing team, including hiring, orientation, training, and performance management, and works with maintenance to maintain the community’s appearance, safety, and marketability.

Requirements

Hold all licenses and certifications required by applicable state and local jurisdictions.
Have a valid driver’s license to drive a golf cart on the property.
Be able to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Be able to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Travel may be required to assist other properties, attend training, or attend business meetings.

Responsibilities

Direct community marketing, advertising, sales, and leasing activities to achieve revenue and occupancy goals.
Oversee on-site traffic, apartment readiness, rent pricing, concessions, and daily sales and leasing activity.
Monitor market and competitor conditions and develop short- and long-term marketing plans and creative pricing, concession, incentive, and advertising strategies.
Develop print and internet advertising strategies; use technology and property management software to promote the community, communicate with prospects, and generate sales and leasing reports.
Work with maintenance to maintain the community’s appearance and safety, inspect ready units, and use merchandising techniques to improve apartment and community marketability.
Participate in leasing by generating and monitoring traffic, leasing apartments, qualifying prospects, preparing lease documentation, and completing move-in procedures.
Review and analyze financial, shop, traffic, closing-ratio, and other operational reports; identify and address leasing-performance issues using internal resources as needed.
Present marketing and leasing strategies and results to clients, owners, and other business managers.
Oversee the lease renewal program, resident renewal events, communications and notifications, and resident move-outs as needed.
Respond courteously and promptly to resident and client/owner questions and concerns, resolve problems, and document or route requests to appropriate individuals.
Supervise leasing team members, including interviewing, hiring, orienting, training, and managing performance in accordance with company policies and practices.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs, depending on position and performance.