Leasing Manager - The Arden Greenwood - Houston, TX

Valiant Residential, LLC•Houston, TX

About The Position

Valiant Residential is seeking a Leasing Manager to promote leasing, resident retention, and occupancy for the community while supporting resident satisfaction. The role uses a customer-service focus to create a positive, lasting influence on visitors, prospective residents, and current residents. The Leasing Manager greets and qualifies prospects, prepares move-in and lease paperwork, records and maintains prospect information, inspects models and market-ready units, processes applications, and supports renewals and advertising efforts. The position also handles rental payments, enters lease information in Yardi, implements community policies, and assists the management team with additional tasks as needed.

Requirements

Experience working with the public and/or in sales.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Strong oral and written communication skills.
Ability to operate a telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Two years of experience in relevant customer service.
Neat, clean, and professional appearance throughout the workday and whenever present at the community.
Ability to comply with expectations in the employee handbook.
Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

Greet and qualify prospects by asking questions and reviewing completed guest cards.
Prepare move-in packages and lease paperwork.
Promptly record telephone and in-person visits on the appropriate reports and maintain guest cards according to established procedures.
Inspect models and available market-ready units and communicate service needs to the Property Manager.
Have prospects complete applications and secure deposits in accordance with SIMC procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental history reviews; submit processed applications to the Property Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness and gather and file information about market competition in the area.
Professionally represent the company at all times.
Accept rental payments and immediately deliver them to the Assistant Community Manager.
Type leases, complete appropriate paperwork, and accurately and promptly enter information in the Yardi System; review with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and diffuse situations to avoid escalation.