Leasing Consultant - The Arden Westchase - Houston, TX

Valiant Residential, LLC•Houston, TX

3h•Onsite

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, resident retention, and occupancy-related duties for the community while promoting resident satisfaction. The role focuses on creating a positive, lasting impression on visitors, prospective residents, and current residents through customer service. The Leasing Consultant works with the community management team, follows community policies and established procedures, and represents the company professionally.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Must be bilingual; Spanish is listed as a plus in one requirement, while the posting later states that the candidate must be bilingual without specifying a language.
Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office (including Word and MS Outlook), and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Ability to comply with expectations in the employee handbook.

Nice To Haves

Bilingual Spanish is identified as a plus in the posting, although it also states that the candidate must be bilingual.

Responsibilities

Greet prospective residents and qualify their needs using questions and completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly on the appropriate reports, and file and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental-history checks; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness and gather and file information about competing properties in the area.
Represent the company professionally at all times.
Accept rental payments and promptly give them to the Assistant Community Manager.
Prepare leases and related paperwork, enter information accurately and on time in the Yardi System, and review documents with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and work to diffuse them before they escalate.