Leasing Manager - The Arden Greenwood - Houston, TX

Valiant Enterprises•Houston, TX

6d•Onsite

About The Position

Valiant Residential is seeking a Leasing Manager for The Arden Greenwood in Houston, Texas. The Leasing Manager promotes leasing, resident retention, and community occupancy while supporting resident satisfaction through a customer-service-focused approach. The role creates a positive impression on visitors, prospects, and residents and works with the community management team to carry out leasing and administrative activities. The position handles prospect inquiries, applications, lease paperwork, renewals, payments, availability reporting, and market research. It also requires consistent implementation of community policies, compliance with Fair Housing requirements, and professional representation of the company.

Requirements

Experience working with the public and/or in sales.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Strong oral and written communication skills.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Two years of experience in relevant customer service.
Neat, clean, and professional appearance throughout the workday and whenever present at the community.
Ability to comply with expectations in the employee handbook.
Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

Greet prospects and qualify them by covering all criteria, asking questions, and using completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly on the appropriate reports.
File and maintain guest cards according to established procedures.
Inspect models and available market-ready units and communicate service needs to the Property Manager.
Have prospects complete applications and secure deposits in accordance with SIMC procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental-history checks.
Submit processed applications to the Property Manager for approval.
Assist with monitoring renewals and distribute and follow up on renewal notices.
Monitor advertising effectiveness.
Gather and file information about market competition in the area.
Professionally represent the company at all times.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Type leases, complete related paperwork, and accurately and promptly enter information into the Yardi System.
Review leases with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and work to defuse issues before they escalate.