Leasing Consultant - The Laredo - Decatur, TX

Valiant Residential, LLC•Decatur, TX

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, retention, and occupancy duties for The Laredo community in Decatur, Texas, while promoting resident satisfaction. The role focuses on creating a positive, lasting impression on visitors, prospective residents, and current residents through customer service. The Leasing Consultant works with the community management team and follows community policies and procedures, including Fair Housing requirements. Valiant Residential describes itself as a property management company with over 37 years of experience and emphasizes collaboration, integrity, innovation, and career development. The position includes competitive total compensation, time off, comprehensive benefits, free health insurance options, and 401(k) matching.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office (including Word and Outlook), and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Compliance with expectations described in the employee handbook.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.

Nice To Haves

Bilingual Spanish skills.

Responsibilities

Greet prospective residents, qualify them by asking questions and reviewing completed guest cards, and record telephone and in-person visits on the appropriate reports.
Prepare move-in packages and lease paperwork.
File and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental-history reviews; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness and gather and file information about competing properties in the area.
Represent the company professionally.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Prepare leases and related paperwork, accurately and promptly enter information into the Yardi System, and review paperwork with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and work to diffuse issues before they escalate.