Leasing Consultant - The REVL

Vidalta Residential•Fort Worth, TX

About The Position

The Leasing Consultant serves as the first impression for prospective and current residents and helps ensure resident satisfaction while meeting the community’s leasing, retention, and occupancy goals. The role uses a consultative sales approach to explain the value and lifestyle benefits of the repositioned property, set clear expectations about renovation timelines and temporary amenity closures, and tactfully address concerns from existing residents about rent increases, parking, and construction. The consultant is expected to learn property management software, smart-home technology, and digital leasing tools quickly; demonstrate local neighborhood knowledge; and present a polished, professional demeanor aligned with Class A standards. Building relationships with inherited residents and proactively supporting retention are important aspects of the position. The Leasing Consultant manages prospects from initial contact through move-in, supports renewals and resident activities, maintains accurate leasing records and marketing materials, and helps keep models, available units, and work areas presentable. The role also includes outreach marketing, assistance with delinquent rent collection, and other tasks assigned by management. The position works in a typical office setting with daily exposure to outdoor conditions while touring the community, and requires flexibility to work weekends and accommodate varied schedules.

Requirements

High school diploma or equivalent.
Two years of experience in sales, retail, hospitality, and/or customer service.
Ability to operate a telephone, personal computer/keyboard, Onesite community software, and Microsoft Office Suite, including Word, Excel, and Outlook.
Detail-oriented, organized, and knowledgeable about financial regulations and property-management best practices.
Flexibility to work weekends and accommodate varied schedules.
Exceptional customer service and problem-solving abilities.
Familiarity with fair housing laws and regulations.
Strong organizational skills and excellent verbal and written communication skills.
Consistently positive attitude.

Nice To Haves

Leasing and/or property management experience preferred.
Bilingual English and Spanish is a plus.
Ability to quickly learn property management software, smart-home technology, and digital leasing tools.
Knowledge of local walkability, transit access, and commercial conveniences.

Responsibilities

Greet prospects, qualify them by addressing their criteria, and use completed guest cards as appropriate.
Manage the leasing process from tour through move-in, including follow-up, closing, lease documentation, unit inspections, and ensuring paperwork is correctly documented.
Record telephone and in-person visits immediately on the appropriate reports and maintain guest-card files according to established procedures.
Inspect model and available market-ready units and communicate service needs to the Property Manager.
Guide prospects through applications and secure deposits in accordance with Vidalta and Fair Housing requirements.
Maintain thorough knowledge of lease terms, specifications, and community policies.
Encourage lease renewals and negotiate terms to minimize vacancy rates.
Support company key performance indicators and objectives, including occupancy, net leased, renewal retention, and vacancy goals.
Represent the company professionally and remain informed about rental rates, unit sizes and locations, and property amenities.
Use and establish creative marketing and social media strategies to increase property traffic; conduct outreach marketing at least once per week.
Maintain accurate knowledge of the community and competitors and provide prospects with information to support their decisions.
Ensure websites and marketing materials are accurate and updated.
Prepare model and target apartments for show and maintain awareness of the property's curb appeal.
Participate in resident-planned activities to support customer satisfaction.
Maintain the organization and cleanliness of work and office areas.
Assist the Assistant Manager with collection of delinquent rents and help the management team with other tasks as required.
Set clear expectations about renovation timelines and temporary amenity closures, address resident objections, and build relationships to support retention.
Embodify Vidalta Property Management's stated core principles and values, including customer service, humility, integrity, loyalty, passion, professionalism, collaboration, teamwork, and results.