Leasing Consultant - The REVL

Vidalta Residential•Fort Worth, TX

About The Position

The Leasing Consultant is the first impression for potential and current residents. The role is responsible for resident satisfaction and achieving the community’s leasing, retention, and occupancy goals. It requires a polished, professional presence aligned with Class A standards; a consultative sales approach; clear communication about renovation timelines and amenity closures; and tactful responses to resident concerns about rent increases, parking, and construction. The consultant builds relationships with inherited residents, promotes the community’s lifestyle and neighborhood advantages, and adapts to property-management software, smart-home technology, and digital leasing tools. The Leasing Consultant manages prospects from initial contact through move-in, supports lease renewals and resident retention, and helps maintain accurate marketing information and a welcoming, show-ready community. The role also supports management with delinquent rent collection and other tasks as needed.

Requirements

High school diploma or equivalent.
Two years of experience in sales, retail, hospitality, and/or customer service.
Ability to operate a telephone, personal computer/keyboard, Onesite community software, and Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work in a typical office setting with daily exposure to outdoor conditions such as heat, cold, dampness, and rain while touring the community.
Detail-oriented, organized, and knowledgeable about financial regulations and property-management best practices.
Flexibility to work weekends and accommodate varied schedules.
Exceptional customer-service and problem-solving abilities.
Familiarity with fair housing laws and regulations.
Strong organizational skills and excellent verbal and written communication skills.
Consistently positive attitude.

Nice To Haves

Leasing and/or property-management experience.
Bilingual English and Spanish skills.

Responsibilities

Greet prospects and qualify them by asking questions and using completed guest cards.
Manage the leasing process from tour through move-in, including follow-up, closing, lease documentation, and unit inspections to ensure a positive move-in experience and accurate paperwork.
Record telephone and in-person visits promptly and maintain guest-card files according to established procedures.
Guide prospects through applications and secure deposits in accordance with Vidalta and Fair Housing requirements.
Maintain thorough knowledge of lease terms, property specifications, and community policies.
Encourage and distribute lease renewals and negotiate terms to minimize vacancy rates.
Support company key performance indicators and objectives, including occupancy, net leased, renewal retention, and vacant-unit targets.
Represent the company professionally and stay informed about rental rates, unit sizes and locations, and property amenities.
Develop and use creative marketing and social media strategies to increase property traffic.
Maintain accurate knowledge of the community and competitors and provide prospects with relevant information.
Ensure websites and marketing materials are accurate and current.
Keep model and target apartments ready for tours and maintain awareness of the property’s curb appeal.
Conduct outreach marketing at least once per week.
Participate in resident-planned activities to support customer satisfaction.
Maintain organization and cleanliness in work and office areas.
Assist the Assistant Manager with delinquent rent collection.
Assist the management team with other tasks as required.
Embrace Vidalta Property Management’s stated core principles and values.