Community Manager - The REVL

Vidalta Residential•Fort Worth, TX

About The Position

The Community Manager is the primary leader of day-to-day property operations, responsible for optimizing investor returns while delivering an exceptional resident experience and fostering a sense of community. This full-time, exempt role is in the Operations Department and reports to the Regional Manager. It combines strategic leadership with hands-on oversight of property operations, financial performance, staff development, resident relations, leasing, and property upkeep. The position calls for change-management leadership during ownership transitions, system migrations, and rebranding; mixed-use property knowledge; strong financial and renovation oversight; familiarity with podium-building operations; and the ability to establish a luxury, white-glove customer-service culture. The manager leads the property team, maintains accurate property records, administers budgets, oversees vendors and projects, ensures legal and policy compliance, and delivers specified occupancy, financial, retention, and resident-satisfaction results. The role also champions the company’s values of high performance, growth, teamwork, service, and integrity.

Requirements

At least 3 years of property management experience.
Effectively communicate ideas, plans, and goals to a diverse group of team members.
Consistently maintain a positive attitude.
Obtain and comply with Fair Housing certification before interacting with prospects or residents.
Computer skills including keyboarding, internet searches, and math; proficiency with Microsoft Word, Excel, Outlook, and property software applications.
Participate in training to comply with new or existing laws.

Nice To Haves

College degree preferred.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification preferred.
Bilingual English and Spanish skills are a plus.
Experience with ownership transitions, property-management system migrations, and rebrands.
Experience managing mixed-use properties, including retail tenant relations, shared parking, noise ordinances, and CAM allocations.
Experience managing budgets, renovation returns, Class A rent growth, unit upgrades, and amenity renovations.
Knowledge of operational needs in mid-rise or high-rise podium buildings, including elevators, access control, and garage sweeping.
Ability to establish and enforce a luxury, white-glove customer-service culture.

Responsibilities

Lead and control property operations, including maintenance, leasing, resident relations, and administrative functions.
Maintain accurate property transaction records and enter leases, tenant ledgers, delinquency reports, move-ins and move-outs, accounts payable, and office supply orders into property management software in a timely manner.
Manage property financials, including budget development, revenue optimization, expense and capital expenditure controls, and financial reporting.
Prepare and administer annual operating and capital budgets.
Hire, train, coach, and manage employee performance; motivate staff through recognition, training, and team-building activities.
Promote rentable items, including reserved parking and washer/dryer rentals, to new residents and renewing residents.
Timely place pay-or-vacate notices for delinquent residents to initiate eviction procedures.
Obtain three bids for contract services and oversee routine capital projects.
Review, code, and approve invoices; enter purchase orders for approval before ordering goods or services; and enter invoices to facilitate timely vendor payment.
Implement company policies and procedures consistently, including lead follow-up, phone sales, application-screening compliance, and resident communications.
Ensure leasing practices comply with federal, state, and local laws and applicable credit and criminal background-check regulations; obtain Fair Housing certification before interacting with prospects or residents.
Review market conditions through competitive surveys and concessions, recommend competitive pricing, evaluate rent and pricing strategies, and keep websites and marketing materials accurate and current.
Follow incident-reporting procedures for tenant or visitor incidents on the property.
Organize resident activities and ensure timely communication and follow-up regarding resident concerns, renewal inquiries, and service requests.
Conduct daily property inspections covering grounds, curb appeal, available and market-ready units, safety and risk management, models, cleanliness, and general appearance; implement corrective measures as needed.
Lead the team to maintain 94%–96% physical occupancy, achieve 92% economic occupancy (no more than 2% below physical occupancy), and maintain monthly write-offs plus current delinquency below 2%.
Lead the team to deliver five leases per week, keep controllable operating expenses within the approved annual budget, achieve budgeted controllable net operating income, and keep operational capital expenditures at or below budget.
Maintain an average annual resident retention rate of at least 60% and quarterly resident satisfaction scores of at least 4.2 out of 5.0.
Embody and champion the company’s principles: be a high performer, have a growth mindset, be a team player, be a service star, and do the right thing.
Perform other duties as assigned.
Participate in training to comply with new or existing laws.