Community Manager - The REVL

Vidalta Residential•Fort Worth, TX

About The Position

The Community Manager leads the property’s day-to-day operations, balancing investor returns with an exceptional resident experience and a strong sense of community. This full-time, exempt role reports to the Regional Manager in the Operations Department and combines strategic leadership with hands-on operational management. The role also serves as a brand advocate and relationship manager, translating the company’s vision into community experiences where residents feel valued, heard, and connected. The position calls for leadership through ownership transitions, system migrations, and rebranding; experience with mixed-use properties and commercial tenant relations; strong financial and renovation oversight; familiarity with podium building operations; and the ability to establish a luxury customer-service culture. The Community Manager oversees property teams, leasing, maintenance, financial performance, resident relations, compliance, and the physical condition of the property while working toward defined occupancy, collections, leasing, expense, operating-income, retention, and resident-satisfaction targets.

Requirements

At least 3 years of property management experience.
Ability to communicate ideas, plans, and goals effectively to a diverse group of team members.
Consistently positive attitude.
Fair Housing certification completed before interacting with prospects or residents.
Computer skills, including keyboarding, internet searching, and mathematics.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and property software applications.
Participation in training to comply with new or existing laws.

Nice To Haves

College degree preferred.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) credential preferred.
Bilingual English and Spanish is a plus.
Experience managing ownership transitions, system migrations, and full rebrands.
Experience with mixed-use properties, ground-floor retail, commercial tenant relations, shared parking, noise ordinances, and CAM allocations.
Financial expertise in budgets, renovation yield-on-cost, and Class A rent growth.
Experience overseeing unit renovations and amenity upgrades while managing resident impact and operating cash flow.
Knowledge of mid-rise and high-rise podium operations, including elevators, access control, and garage sweeping.
Ability to establish and enforce a luxury customer-service culture.

Responsibilities

Lead and control property operations, including maintenance, leasing, resident relations, and administrative functions.
Maintain timely and accurate property records and transactions in property management software, including leases, tenant ledgers, delinquency reports, move-ins and move-outs, accounts payable, and office supply orders.
Manage property financials, including budget development, revenue optimization, expense and capital expenditure controls, and financial reporting.
Prepare and administer annual operating and capital budgets.
Hire, train, coach, and manage team performance; motivate employees through recognition, training, and team-building activities.
Promote rentable items such as reserved parking and washer-and-dryer rentals to new residents and renewing residents.
Deliver pay-or-vacate notices to delinquent residents in a timely manner to initiate eviction procedures where applicable.
Obtain three bids for contract services and oversee routine capital projects.
Review, code, and approve invoices; enter purchase orders for approval before ordering; and enter invoices to support timely vendor payment.
Implement company policies and procedures, including lead follow-up, phone sales practices, application screening, and resident communications.
Ensure leasing practices comply with applicable federal, state, and local laws and credit and criminal background-check regulations.
Obtain Fair Housing certification before interacting with prospects or residents.
Review market conditions and competitive surveys, recommend unit pricing and rent strategies, and keep websites and marketing materials accurate and current.
Follow incident-reporting procedures for incidents involving tenants or visitors on the property.
Organize resident activities to support satisfaction and community-building.
Communicate and follow up promptly on resident concerns, renewal inquiries, and service requests.
Conduct daily property inspections covering grounds, curb appeal, market-ready units, safety and risk management, models, cleanliness, and general appearance; implement corrective measures as needed.
Lead the team toward stated performance targets for occupancy, delinquency and collections, weekly leases, operating expenses, controllable net operating income, capital expenditures, resident retention, and resident satisfaction.
Embody and champion the company’s principles: Be a High Performer, Have a Growth Mindset, Be a Team Player, Be a Service Star, and Do The Right Thing.
Perform other duties as assigned.