Leasing & Marketing Team Leader

Cardinal Group Career•Miami, FL

About The Position

The Leasing & Marketing Team Leader assists the Community Manager with all aspects of property operations, with a focus on leasing, marketing, resident relations, and community functions. The role works toward 100% occupancy by retaining current residents, leasing available apartments, and pre-leasing future availability. The position is full-time and non-exempt, with hourly compensation, benefits, and bonus eligibility. The role involves working inside and outside apartment buildings and throughout the property, including amenities. Team members may encounter weather, temperature, odors, or landscaping that is unpleasant or hazardous. Occasional or regular travel may be required to support other properties, attend training, or meet other job-related needs. Reasonable accommodations may be made for individuals with disabilities.

Requirements

1–2 years of customer service and sales experience.
Strong communication skills.
High energy and enjoyment of a fast-paced environment.
Enjoy providing excellent service and take pride in doing so.
Excellent customer service skills; warm, friendly, and helpful in person and on the phone.
Basic computer skills, including typing and the ability to write correspondence and memos.
High school diploma or equivalent.
Availability to work evenings and weekends.
Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Nice To Haves

Career experience as a Leasing Agent, Leasing Real Estate professional, Leasing Specialist, Leasing Manager, Leasing Professional, or Leasing Consultant.

Responsibilities

Use company leasing expectations and procedures to greet prospective clients, qualify them, determine their needs and preferences, present the property and apartment homes, use feature-and-benefit selling, close sales, and follow up.
Answer incoming calls professionally and handle inquiries from prospective clients, residents, internal team members, and vendors appropriately.
Complete lease applications and participate in application verification; notify prospective clients of application results.
Maintain accurate client records in accordance with company policy.
Update daily reports, including notices to vacate, vacancy reports, and activity reports.
Maintain and perform upkeep of the tour route to support curb appeal.
Assist residents with day-to-day tasks as part of the community concierge program.
Participate in Cardinal U training as required.
Follow other instructions and perform related duties as assigned by the Team Leader.