Leasing & Marketing Team Leader

Cardinal Group Companies•Marietta, GA

About The Position

The Leasing & Marketing Team Leader assists the Community Manager with property operations, concentrating on leasing, marketing, resident relations, and related community functions. The role works to achieve full occupancy by retaining existing residents, leasing available apartments, and pre-leasing future availability. The position involves welcoming and assisting prospective clients through the leasing process, responding to calls, processing applications, maintaining client records and daily reports, caring for the tour route, and helping residents with day-to-day needs through the community concierge program. The Team Leader also participates in required Cardinal U training. This is a full-time, non-exempt position compensated at an hourly rate, with benefits and bonus eligibility. Work takes place both inside and outside apartment buildings and throughout the property, including amenities. The role may involve frequent exposure to outdoor conditions and occasional or regular travel to support properties or attend training.

Requirements

1–2 years of customer service and sales experience.
Strong communication skills.
High energy and ability to work in a fast-paced environment.
Enjoys and takes pride in providing excellent service.
Excellent, warm, friendly, and helpful customer service in person and over the phone.
Basic computer skills, including typing and writing correspondence and memos.
High school diploma or equivalent.
Availability to work evenings and weekends.
Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Nice To Haves

Career experience as a Leasing Agent, in leasing, real estate, or as a Leasing Specialist, Leasing Manager, Leasing Professional, or Leasing Consultant.

Responsibilities

Greet prospective clients, determine their needs and preferences, present the property and apartment homes, use feature-and-benefit selling, close leasing sales, and follow up in accordance with Company procedures.
Answer incoming phone calls professionally and direct or handle them appropriately for prospective clients, clients, Company team members, and vendors.
Complete lease applications, participate in application verification, and notify prospective clients of results.
Maintain accurate client records in accordance with Company policy.
Update daily reports concerning notices to vacate, vacancies, leasing activity, and related information.
Maintain and perform upkeep of the tour route to support curb appeal.
Assist residents with day-to-day tasks as part of the community concierge program.
Participate in Cardinal U training as required.
Perform other related duties as assigned by the Team Leader.