Leasing & Marketing Team Leader

Cardinal Group Career•Allendale, MI

12d•Onsite

About The Position

The Leasing & Marketing Team Leader assists the Community Manager in maintaining property operations, with a focus on leasing, marketing, resident relations, and community functions. The role aims to achieve full occupancy by retaining existing residents, leasing available apartments, and pre-leasing future availability. The position involves working both inside and outside apartment buildings and throughout property areas, including amenities. Occasional or regular travel may be required to assist properties, attend training, or support other job responsibilities. The job description is not exhaustive; the Team Member may receive other instructions and perform related duties as assigned by their Team Leader.

Requirements

One to two years of customer service and sales experience.
Strong communication skills.
High energy and comfort working in a fast-paced environment.
Enjoyment of and pride in providing excellent service.
Excellent customer service skills; warm, friendly, and helpful in person and on the phone.
Basic computer skills, including typing and the ability to write correspondence and memos.
High school diploma or equivalent.
Availability to work evenings and weekends.
Ability to embody Cardinal Culture and Cardinal Core Values every day.
Ability to use hands to finger, type, handle, or feel; talk and hear; stand, walk, reach, climb, stoop, or squat; access all exterior and interior parts of the property and amenities; work outdoors in varied weather; and push, pull, lift, carry, or maneuver up to 20 pounds.
Vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus.

Nice To Haves

Preferred career experience as a Leasing Agent, Leasing Real Estate professional, Leasing Specialist, Leasing Manager, Leasing Professional, or Leasing Consultant.

Responsibilities

Greet prospective clients, qualify them, determine their needs and preferences, present the property and apartment homes, use feature-and-benefit selling, close leases, and follow up according to company leasing procedures.
Answer incoming phone calls professionally and respond appropriately to prospective clients, clients, internal team members, and vendors.
Complete lease applications and participate in application verification; notify prospective clients of application results.
Maintain accurate client records according to company policy.
Update daily reports, including notices to vacate, vacancy reports, and activity reports.
Maintain and perform upkeep of the tour route to ensure curb appeal.
Assist residents with day-to-day tasks as part of the community concierge program.
Participate in Cardinal U training as required.
Perform other related duties as assigned by the Team Leader.