Leasing & Marketing Team Leader

Cardinal Group Companies•Allendale Charter Township, MI

12d

About The Position

The Leasing & Marketing Team Leader assists the Community Manager in maintaining all aspects of property operations, with a focus on leasing, marketing, resident relations, and community functions. The role aims to achieve 100% occupancy by retaining existing residents, leasing currently available apartments, and pre-leasing future availability. The position is full-time and non-exempt, with hourly compensation and eligibility for benefits and bonuses. The Team Leader works both inside and outside apartment buildings and throughout the property, including amenities. The role involves frequent exposure to outdoor elements and potentially unpleasant or hazardous temperatures, weather, odors, or landscaping. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. Rare or regular travel may be required to assist properties, attend training, or meet other role-related needs.

Requirements

1–2 years of customer service and sales experience.
Strong communication skills.
High energy and ability to enjoy a fast-paced environment.
Enjoy providing excellent service and take pride in doing so.
Excellent, warm, friendly, and helpful customer service in person and on the phone.
Basic computer skills, including typing and the ability to write correspondence and memos.
High school diploma or equivalent.
Availability to work evenings and weekends.
Ability to embody the Cardinal Culture and Cardinal Core Values every day.
Ability to use hands to finger, type, handle, or feel, and to talk or hear.
Ability to stand, walk, reach with hands and arms, and climb, stoop, or squat.
Ability to physically access all exterior and interior parts of the property and amenities, and work inside and outside in all weather conditions.
Ability to push, pull, lift, carry, or maneuver weights up to 20 pounds.
Vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus.

Nice To Haves

Career experience as a Leasing Agent, in leasing, real estate, or as a Leasing Specialist, Leasing Manager, Leasing Professional, or Leasing Consultant.

Responsibilities

Use Company leasing expectations and procedures to greet prospective clients, determine their needs and preferences, present the property and apartment homes, use feature-and-benefit selling, close sales, and follow up.
Answer incoming phone calls professionally and respond appropriately to prospective clients, clients, internal Company team members, and vendors.
Complete lease applications, participate in application verification, and notify prospective clients of application results.
Maintain accurate client records according to Company policy.
Update daily reports, including notices to vacate, vacancy reports, and activity reports.
Maintain and perform upkeep of the tour route to ensure curb appeal.
Assist residents with day-to-day tasks as part of the community's concierge program.
Participate in Cardinal U training as required.
Perform other related duties as assigned by the Team Leader.