Leasing & Marketing Team Leader

Cardinal Group Companies•Lubbock, TX

12d

About The Position

The Leasing & Marketing Team Leader assists the Community Manager in maintaining all aspects of property operations, with a focus on leasing, marketing, resident relations, and related community functions. The role supports 100% occupancy through retaining existing residents, leasing current availability, and pre-leasing future availability. The position includes welcoming and assisting prospective clients, handling phone calls, completing and verifying lease applications, maintaining accurate client records and daily reports, keeping the tour route presentable, helping residents with day-to-day needs through the community concierge program, and participating in required training. The role works both inside and outside apartment buildings, throughout property areas and amenities, and may involve exposure to unpleasant or hazardous outdoor conditions. Rare or regular travel may be required to assist properties or attend training. Other related duties may be assigned.

Requirements

1–2 years of customer service and sales experience.
Strong communication skills.
High energy and comfort working in a fast-paced environment.
Enjoys and takes pride in providing excellent service.
Excellent, warm, friendly, and helpful customer service in person and over the phone.
Basic computer skills, including typing and writing correspondence and memos.
High school diploma or equivalent.
Available to work evenings and weekends.
Ability to embody the Cardinal Culture and Cardinal Core Values every day.
Ability to work inside and outside in all weather conditions and access all exterior and interior parts of the property and amenities.
Ability to use hands to finger, type, handle, or feel; talk or hear; stand; walk; reach; and climb, stoop, or squat.
Ability to push, pull, lift, carry, or maneuver weights up to 20 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
May be required to travel to assist properties, attend training classes, or meet other position needs.

Nice To Haves

Career experience as a Leasing Agent, in Leasing or Real Estate, or as a Leasing Specialist, Leasing Manager, Leasing Professional, or Leasing Consultant.

Responsibilities

Greet prospective clients, qualify them, determine their needs and preferences, present the property and apartments professionally, use feature-and-benefit selling, close sales, and follow up according to company leasing expectations and procedures.
Answer incoming phone calls professionally and handle inquiries from prospective clients, clients, company team members, and vendors appropriately.
Complete lease applications, participate in application verification, and notify prospective clients of results.
Maintain accurate client records according to company policy and update daily reports, including notices to vacate, vacancy reports, and activity reports.
Maintain and perform upkeep of the tour route to ensure curb appeal.
Assist residents with day-to-day tasks as part of the community concierge program.
Participate in Cardinal U training as required.
Perform other related duties as assigned by the Team Leader.