Leasing & Marketing Professional - The Standard Syracuse

Landmark Properties • Syracuse, NY

1d

About The Position

The Leasing & Marketing Professional is responsible for effectively marketing the community and achieving leasing targets to help maximize occupancy year over year. The role guides prospective residents through the leasing process, supports retention efforts for current residents, and provides customer service. The position reports to the Community Manager and has no direct reports.

Responsibilities include generating leads, scheduling and conducting tours, following up with prospects, maintaining information in property management software, supporting marketing efforts and resident experience, and assisting with property operations. The role also participates in the on-call rotation, after-hours lockouts, and turn-related activities. Evening and weekend hours, university closings, and extended hours during turn periods are required.

Requirements

• High school diploma or equivalent.
• Strong organizational skills.
• Reliability and self-discipline.
• Proficiency in Microsoft Office Suite or related software.
• Availability to work evening and weekend hours, during university closings, and extended hours as needed during turn periods.

Nice To Haves

• Pursuing a bachelor's degree in a relevant major.
• At least one year of sales and marketing experience.
• At least one year of residential leasing experience.
• Locally mandated licenses or certifications; these may be required in some cases.
• Experience with Entrata.

Responsibilities

• Understand the housing contract and related addendums and clearly communicate relevant information to prospective and current residents.
• Conduct leasing and sales activities in accordance with VIBES training guidelines, including generating leads, scheduling and conducting tours, entering data into property management software, and following up with prospects.
• Assist the Associate Community Manager with social media promotion, on- and off-campus marketing events, unit assignments and placements, and tracking and reporting leasing data, metrics, and goals.
• Assist with email and text campaigns using the property management software.
• Maintain a positive community environment and encourage participation in Residence Life programs.
• Assist with resident concerns and conflicts and escalate them to the appropriate manager as needed.
• Complete daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
• Participate in Landmark Lineup and required staff meetings.
• Comply with corporate procedures and government laws on Fair Housing.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Maintain detailed activity logs in prospect and resident accounts.
• Enter maintenance requests as needed.
• Label and log resident packages and send resident notifications as needed.
• Enforce community policies and procedures in accordance with the Housing Contract and report violations to the Community Manager.
• Assist with collecting application fees, security deposits, and other income as needed.
• Participate in the on-call rotation and perform after-hours lockouts as needed.
• Participate in turn-related activities, including move-in and move-out days, unit inspections and trash-outs, and unit make-readies such as cleaning, painting, and furniture placement.
• Perform additional tasks as assigned by the Community Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED