Leasing & Marketing Professional - The Retreat Bunn Hill

Landmark Properties•Vestal, NY

About The Position

The Leasing and Marketing Professional is responsible for effectively marketing the community and achieving leasing targets to help maximize occupancy year over year. The role guides prospective residents through the leasing process, engages in retention efforts for current residents, and provides customer service. The position reports to the Community Manager and has no direct reports. Responsibilities include understanding housing contracts and addendums, generating leads, scheduling and conducting tours, entering information into property management software, following up with prospects, assisting with marketing and leasing initiatives, and helping maintain a positive community environment. The role also includes responding to inquiries, maintaining detailed account records, handling resident concerns, supporting property operations and turn activities, and participating in the on-call rotation.

Requirements

High school diploma or equivalent.
Strong organizational skills.
Reliability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Availability for evening and weekend hours, university closings, and turn periods; extended hours may be required during turn.

Nice To Haves

Pursuing a bachelor’s degree in a relevant major.
At least 1 year of sales and marketing experience.
At least 1 year of residential leasing experience.
Locally mandated licenses or certifications, which may be required in some cases.
Entrata experience.

Responsibilities

Clearly communicate housing contract terms and related addendums to prospects and residents.
Generate leads, schedule and conduct tours, enter data into property management software, and follow up with prospects in accordance with VIBES training guidelines.
Assist with social media promotion, on- and off-campus marketing events, unit assignments and placements, and tracking and reporting leasing data, metrics, and goals.
Assist with email and text campaigns using the Property Management Software.
Encourage participation in Residence Life programs and help maintain a positive community environment.
Assist in resolving resident concerns and conflicts, escalating issues to the appropriate manager as needed.
Perform daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
Participate in Landmark Lineup and required staff meetings.
Comply with corporate procedures and Fair Housing laws.
Respond to internet and telephone inquiries promptly and professionally, and maintain detailed activity logs in prospect and resident accounts.
Enter maintenance requests as needed; label and log resident packages and send notifications as needed.
Enforce community policies and procedures under the Housing Contract and report violations to the Community Manager.
Assist with collecting application fees, security deposits, and other income as needed.
Participate in the on-call rotation and perform after-hours lockouts as needed.
Participate in turn activities, including move-in and move-out days, unit inspections, trash outs, and unit make-readies such as cleaning, painting, and furniture placement.
Perform additional tasks assigned by the Community Manager.