Leasing Ambassador - The Retreat at Westerly

Landmark Properties • State College, PA

3d

About The Position

The Leasing Ambassador is at the forefront of the community and delivers exceptional service to prospective residents to help achieve maximum occupancy prior to delivery. The role guides prospective residents through the leasing process, assists with planning and participating in on- and off-campus marketing events, and meets sales goals set by the Assistant Sales & Marketing Manager and Sales & Marketing Manager. The position requires effective communication and time management, along with strong interpersonal skills. The role reports to the Sales & Marketing Manager and has no direct reports.

Responsibilities include explaining the Housing Contract and related addendums to prospective residents and guarantors; completing sales activities under LEASE training guidelines; promoting the community through social media and email and text campaigns; handling leasing office operations and inquiries; maintaining prospective-resident records; and complying with Fair Housing requirements. The ambassador also assists with move-in activities and may help the Operations Team on Move-in Day. Duties may be modified as community needs change.

Requirements

• High school diploma or equivalent.
• Strong organizational skills.
• Reliability and self-discipline.
• Proficiency in Microsoft Office Suite or related software.
• Availability to work an average of 15 hours per week, including evenings, weekends, university closings, and the move-in period; extended hours may be required as necessary.

Nice To Haves

• Pursuing a Bachelor's degree in a relevant major such as Business Administration, Marketing, Communications, Real Estate, or Public Relations.
• Entrata experience.

Responsibilities

• Understand the Housing Contract and related addendums and clearly communicate their information to prospective residents and guarantors.
• Generate new leads, complete guest cards, schedule and conduct tours, and follow up with leads in accordance with LEASE training guidelines.
• Assist in promoting the community via social media platforms.
• Assist with email and text campaigns using the Property Management Software.
• Perform daily opening and closing checklists, including model and tour-route inspections, and complete housekeeping as needed.
• Attend and contribute to Landmark LineUp and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Keep detailed activity logs and notes in prospective resident accounts.
• Comply with corporate procedures and government laws on Fair Housing.
• Participate in move-in activities, including unit inspections and make-readies such as cleaning, painting, and furniture placement.
• Assist the Operations Team with Move-in Day as needed.
• Meet sales goals outlined by the Assistant Sales & Marketing Manager and Sales & Marketing Manager.
• Perform additional tasks as assigned by the Sales & Marketing Manager.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED