Leasing & Marketing Professional - The Retreat Bunn Hill

Landmark Properties•Vestal, NY

About The Position

The Leasing & Marketing Professional is responsible for marketing the community and achieving leasing targets to help maximize occupancy. The role guides prospective residents through the leasing process, supports resident retention, and delivers customer service. It requires effective communication and strong interpersonal and organizational skills. The position reports to the Community Manager and has no direct reports. Duties may be modified as organizational needs change.

Requirements

High school diploma or equivalent.
Strong organizational skills.
Reliability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Availability to work evenings and weekends, during university closings (Spring, Fall, and Winter breaks and summer months), and extended hours as needed during turn periods.
Ability to meet the stated physical demands, including frequently standing, walking, sitting, handling or feeling objects, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing.
Vision abilities including close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Pursuing a bachelor's degree in a relevant major.
At least one year of sales and marketing experience.
At least one year of residential leasing experience.
Locally mandated licenses or certifications; these may be required in some cases.
Experience with Entrata.

Responsibilities

Understand housing contracts and related addendums and clearly communicate relevant information to prospects and residents.
Generate leads, schedule and conduct tours, enter information into property management software, and follow up with prospects to close leases according to VIBES training guidelines.
Assist the Associate Community Manager with social media promotion, on- and off-campus marketing events, unit assignments and placements, and tracking and reporting leasing data, metrics, and goals.
Assist with email and text campaigns using property management software.
Support a positive community environment and encourage participation in Residence Life programs.
Help resolve resident concerns and conflicts, escalating them to the appropriate manager when needed.
Complete daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
Participate in Landmark Lineup and required staff meetings.
Follow corporate procedures and Fair Housing laws.
Respond promptly and professionally to internet and telephone inquiries and maintain detailed activity logs in prospect and resident accounts.
Enter maintenance requests as needed.
Label and log resident packages and send resident notifications as needed.
Enforce community policies and procedures under the Housing Contract and report violations to the Community Manager.
Assist with collecting application fees, security deposits, and other income as needed.
Participate in the on-call rotation and handle after-hours lockouts as needed.
Participate in turn activities, including move-in and move-out days, unit inspections and trash-outs, and preparing units through cleaning, painting, and furniture placement.
Complete additional tasks assigned by the Community Manager.