Leasing Manager

Avenue5 Residential, LLC • Arlington, VA

13d • $27 - $28

About The Position

The Leasing Manager at Crystal House oversees apartment rentals, move-ins and move-outs, and lease renewals. The role includes marketing the property and interacting directly with prospective and current residents to support occupancy, resident retention, and client satisfaction. The Leasing Manager trains and coaches leasing consultants, manages leasing and resident documentation, coordinates with maintenance, and helps maintain a safe, clean, and welcoming property. The position requires working Saturdays and Sundays and is full time.

Requirements

• High school diploma.
• At least one year of residential leasing and/or management experience.
• Prior experience with a revenue management system.
• Prior experience with Yardi or an equivalent property management system.
• Prior experience with customer reputation management tools.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns quickly, accurately, and with adequate detail.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver's license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
• Must work Saturdays and Sundays.

Responsibilities

• Listen to others and respond to their needs with empathy and respect.
• Train, meet with, and coach leasing consultants to support strong performance.
• Manage leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Review lease applications for accurate information and collected payments before forwarding them to the property manager for approval.
• Conduct outside marketing and employer outreach, and review internet and marketing advertisements.
• When required, identify target markets, develop and implement marketing plans, and coordinate, qualify, and update advertisements.
• Maintain detailed records of traffic activity in the computer system.
• Help turn phone inquiries into appointments for prospective residents to tour the property.
• Follow up with prospective residents by phone, mail, or email.
• Orient prospective and current residents to the property.
• Process renewal paperwork and deliver it to current residents monthly.
• Create and maintain resident files, including reviewing move-in paperwork with new residents.
• Complete daily opening and closing procedures.
• Keep model apartments ready for tours.
• Coordinate move-in and move-out schedules with maintenance and inspect apartments before move-ins to ensure they are ready.
• Help process resident work orders and ensure timely completion.
• Shop competitors and complete weekly market surveys.
• Assist with planning and implementing resident activities to increase retention.
• Provide excellent customer service and promote a quality living experience for prospective and current residents.
• Promote positive resident relationships by responding promptly and accurately to requests.
• Help manage resident issues, including neighbor disputes.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance about needed repairs.
• Comply with company policies, health and safety rules and regulations, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• 10 paid holidays, including a community service day and the employee's birthday.
• Generous time-off plan.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED