Leasing Manager

CLS Living•Austin, TX

24d

About The Position

CLS Living is seeking an energetic, motivated Leasing Manager to help deliver an exceptional resident experience and contribute to the success of the property. The Leasing Manager serves as a welcoming representative of the community, supports leasing performance and team development, and helps maintain a positive, service-oriented environment for residents, prospective residents, parents, staff, university contacts, and the broader community. The role supports the Property Manager and contributes to staff leadership, leasing and marketing, customer service, property and office administration, and financial performance. The position includes driving leasing and renewal efforts toward a 99% occupancy goal, supporting rent collection toward a 98% collection rate, and identifying opportunities to improve revenue and manage costs. The listed activities may not be all-inclusive.

Requirements

Bachelor’s degree preferred, or 2–5 years of experience in student or multifamily housing, or an equivalent combination of education and experience.
Strong working knowledge of Microsoft Outlook, Word, and Excel.
Understanding of and adherence to Fair Housing and EEO laws.
Leadership ability and a people-centered approach to building high-performing teams and developing talent.
Experience in operations, including hiring, staff development, budgeting, marketing strategy, and scheduling.
Motivation, ownership, and a passion for community.
Growth-minded approach and a personal drive to learn, improve, and grow within the company.
Creative, proactive, entrepreneurial approach to improving the resident experience.

Nice To Haves

Bachelor’s degree.
Experience with property management software, preferably Entrata.
Familiarity with market-rate and LIHTC programs.

Responsibilities

Support the Property Manager in cultivating a motivated, high-performing team.
Lead by example through professional communication, integrity, and a results-driven mindset.
Promote a friendly, service-oriented office environment that prioritizes resident satisfaction.
Drive leasing efforts to achieve and maintain the target occupancy goal of 99%.
Implement and monitor leasing goals, renewal programs, and resident retention strategies.
Conduct outreach marketing on campus and with local businesses.
Support development and execution of an annual marketing plan.
Maintain knowledge of the property and local competitors through regular market research.
Ensure digital and print marketing materials are current, professional, and consistent with brand standards.
Coordinate and promote resident events and community-building functions.
Represent the property at university functions and in student programming partnerships.
Deliver first-class service to residents, prospects, and parents.
Resolve resident concerns professionally and promptly.
Build and maintain positive relationships with residents, staff, university contacts, and the broader community.
Foster a sense of community and harmony throughout the property.
Maintain accurate, up-to-date records in property management software.
Process leases and administrative paperwork efficiently and accurately.
Support property upkeep and curb appeal by identifying areas for improvement and contributing where needed.
Assist in achieving NOI targets through effective leasing and cost management.
Support rent collection efforts to meet or exceed a 98% collection rate.
Identify ways to improve revenue and reduce expenses in alignment with budget goals.
Contribute to hiring, staff development, budgeting, marketing strategy, and scheduling.