Leasing Manager

Pratum Companies • Baltimore, MD

10d

About The Position

Pratum Companies is seeking a professional, customer-focused Leasing Manager to join its residential apartment community team. The role focuses on creating a positive first impression, driving occupancy, and supporting resident satisfaction through leasing, customer service, marketing, and daily operational tasks. The Leasing Manager greets prospective residents, conducts property tours, handles inquiries and leasing documentation, and assists current residents with concerns and maintenance requests. This is a non-exempt position with an anticipated starting pay of $25 per hour. The position may be eligible for discretionary and/or performance-based bonuses. Overtime is eligible for hours worked in excess of 40 per week. Full-time positions of 30 or more hours per week are eligible for paid vacation, sick and related leave, paid holidays, and health and welfare benefits.

Requirements

• Strong interpersonal and communication skills, including the ability and interest to engage with people from diverse backgrounds.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Professional demeanor, positive attitude, and commitment to teamwork and customer satisfaction.

Nice To Haves

• One to two years of experience in leasing, property management, or customer service is preferred.
• Experience with leasing software such as Yardi, AppFolio, Entrata, RealPage, or similar is a plus.

Responsibilities

• Greet and assist prospective residents in a warm, professional, and engaging manner.
• Conduct property tours highlighting community features, amenities, and available units.
• Respond promptly to inquiries by phone, email, and walk-ins to maximize leasing opportunities.
• Prepare and process lease applications, renewals, and related paperwork accurately and efficiently.
• Maintain an organized and up-to-date leasing system and ensure required documentation is completed.
• Assist with marketing initiatives, including resident events, social media posts, and outreach efforts to attract new residents.
• Provide customer service to current residents and address concerns and maintenance requests professionally and carefully.
• Support management with daily operations, reporting, and administrative tasks as needed.

Benefits

• Medical, dental, and vision insurance
• Prescription drug program
• Paid vacation and holidays
• Paid personal and sick leave
• Company-paid life insurance
• Company-paid accidental death and dismemberment insurance
• Company-paid short-term disability
• Company-paid long-term disability
• Supplemental life insurance
• Dependent supplemental life insurance
• Educational assistance
• Financial planning
• Retirement savings plan with company matching
• Company outings and events
• Potential discretionary and/or performance-based bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed