Leasing Manager - Multifamily Residential

JLL • Chicago, IL

4d • $75,000 - $82,500 • Onsite

About The Position

The Leasing Manager oversees leasing operations for multifamily properties and manages a team of three or more leasing specialists to achieve leasing and occupancy goals. The role is responsible for maximizing occupancy and rental rates while ensuring compliance with JLL policies and applicable laws and ordinances, including Fair Housing and Equal Employment laws. The manager upholds customer service standards for residents, clients, and associates, and works to promote resident satisfaction, client satisfaction, and positive colleague relationships.

This is an on-site position in Chicago, Illinois, with an expected schedule of Monday through Friday, 9 AM to 6 PM. Local market requirements may vary. The expected annual compensation is $75,000–$82,500, with final compensation determined by factors including qualifications, location, and market conditions. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• High school diploma or equivalent required.
• Two to three years of sales and/or customer relations experience.
• Experience in a supervisory role and managing staff.
• Financial acumen or experience writing and maintaining budgets.
• Excellent customer service skills and the ability to maintain high standards of professionalism.
• Strong grasp of modern technology and ability to use it in daily job activities.
• Computer literacy, including Microsoft Office Suite and internet navigation skills.
• General office and sales skills.
• Excellent oral and written communication skills and strong attention to detail.
• Ability to work independently and as part of a team, build relationships, and interact effectively with business partners.
• Ability to maintain confidentiality and exercise judgment.

Nice To Haves

• Bachelor's degree preferred.
• Proficiency with property management software such as Yardi or RealPage, or similar software.
• Desire to work in a diverse, collaborative, and driven professional environment.
• Positive, professional attitude.
• Proactive approach and ability to take initiative.

Responsibilities

• Manage a team of three or more leasing specialists to achieve property leasing and occupancy goals.
• Ensure daily JLL readiness standards for the leasing office, models, vacant units, and common areas; report deficiencies to the property manager.
• Coordinate with the Regional Marketing Manager to implement marketing strategies and ensure accurate leasing data is reported to onsite and corporate personnel.
• Ensure the team posts regularly on social media, help coordinate resident events, and oversee neighborhood outreach.
• Provide input on pricing and maintain knowledge of the surrounding market and submarket, including major employers, demographic trends, competitors, and upcoming development.
• Ensure the property, models, vacant units, and amenities are presented professionally and knowledgeably to customers.
• Oversee sales and closing techniques, including prospect follow-up.
• Manage the rental process, including responding to inquiries, scheduling onsite appointments, entering guest cards and leasing information into property management software, processing applications, verifying information, submitting applications for approval, notifying prospects of results in writing, and preparing leases, riders, and addenda.
• Oversee the move-in process, including lease signing and move-in information, and inspect apartments before move-in; report deficiencies to the service manager.
• Respond promptly to resident inquiries and concerns, document and communicate work orders to service associates, and conduct resident service follow-up calls.
• Assist with resident-related functions such as move-out notices, transfers, work orders, and processing concerns or complaints by phone and in person.
• Assist the Property Manager in meeting standards for property grounds, safety, cleanliness, and general appearance.
• Provide customer service and communication to residents and prospects in accordance with JLL service standards to support satisfaction, retention, revenue, reputation, and profitability.
• Comply with company policies and procedures, including standards of performance.
• Instill, maintain, and model JLL's mission to be the best national management company.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Comprehensive and competitive benefits plan.
• Supportive, caring, and diverse work environment designed for employee growth and well-being.
• Technology investment to support employees' work.
• Opportunity to contribute to community and environmental sustainability initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED