Leasing Consultant - Multifamily

Sunridge Management•Richmond, TX

6d•Onsite

About The Position

The Leasing Consultant is the apartment community’s primary sales and customer service representative. The role involves welcoming prospective residents, identifying their housing needs, presenting the property and its features, and securing lease agreements. The Leasing Consultant also supports resident relations and administrative work to help ensure smooth daily operations, resident satisfaction, occupancy, and retention. This is a full-time, on-site position at an assigned apartment community. Weekend and occasional holiday availability is required for tours, events, and operational coverage. The position reports to the Property Manager.

Requirements

Strong communication, interpersonal, and organizational skills.
Knowledge of Fair Housing regulations, ADA, and leasing compliance, or willingness to complete training within 90 days.
Positive attitude, team-oriented mindset, and commitment to excellent customer service.
Availability to work weekends and occasional holidays as needed.
Ability to walk the property daily, show apartments, climb stairs, bend, and lift light items.
Frequent standing, walking, and interaction with residents and prospects.
Valid driver’s license, automobile insurance, and reliable transportation for work-related travel.

Nice To Haves

At least one year of leasing or sales experience in multifamily housing is preferred.
Proficiency in Microsoft Office and property management systems such as Yardi or OneSite is preferred.

Responsibilities

Greet prospective residents, identify their needs, and guide them on tours of available apartments.
Present the community’s floor plans, amenities, features, benefits, and neighborhood offerings.
Process applications and leasing documents according to company standards and lease guidelines.
Monitor market trends and competitors through market surveys and contribute marketing ideas to the Property Manager.
Conduct outreach marketing and participate in resident and community engagement events.
Promote excellent customer service to current and prospective residents.
Assist with resident communications, lease renewals, notices to vacate, and resident satisfaction efforts.
Respond promptly and professionally to resident inquiries and service requests.
Support resident retention initiatives and help foster a welcoming, inclusive community.
Complete lease files, guest cards, application verifications, and follow-ups accurately.
Collect rent payments, excluding cash, and issue receipts when requested.
Maintain organized leasing files, complete daily traffic logs, and update leasing reports.
Document resident and prospect interactions using proper logging procedures.
Assist with property inspections, identify potential service needs, and report them to the Property Manager.
Support the Property Manager and Assistant Manager with daily administrative tasks and reporting.