Leasing Manager - Multifamily Residential

JLL•Chicago, IL

2d•$75,000 - $82,500•Onsite

About The Position

The Leasing Manager oversees leasing operations for multifamily residential properties and manages a team of three or more leasing specialists to meet leasing and occupancy goals. The role is responsible for maximizing occupancy and rental rates while following JLL policies and applicable laws and ordinances, including Fair Housing and Equal Employment laws. The manager upholds JLL customer service standards for residents, clients, and associates, and works to support customer satisfaction, retention, revenue, reputation, and profitability. This is an on-site position in Chicago, Illinois, with an expected schedule of Monday through Friday, 9 AM to 6 PM. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship. Applications are accepted on an ongoing basis until a candidate is identified.

Requirements

High school diploma or equivalent required.
Two to three years of sales and/or customer relations experience.
Experience in a supervisory role and managing staff.
Financial acumen or experience writing and maintaining budgets.
Proficiency with property management software such as Yardi or RealPage, or similar software.
Excellent customer service skills and the ability to maintain high standards of professionalism.
Strong grasp of modern technology and ability to use it in day-to-day work.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office and sales skills.
Excellent oral and written communication skills and strong attention to detail.
Ability to work independently and as part of a team, build relationships, and interact effectively with business partners.
Positive, professional attitude; proactive approach and ability to take initiative.
Ability to maintain confidentiality and exercise judgment.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Manage a team of three or more leasing specialists to achieve leasing and occupancy goals.
Ensure daily readiness standards are met for the leasing office, model units, vacant units, and common areas; report deficiencies to the property manager.
Coordinate with the Regional Marketing Manager to implement marketing strategies and report accurate leasing data to on-site and corporate personnel.
Ensure the team posts regularly on social media, help coordinate resident events, and oversee neighborhood outreach.
Provide input on pricing and maintain knowledge of the surrounding market and submarket, including employers, demographic trends, competitors, and upcoming development.
Ensure the property, models, vacant units, and amenities are presented professionally and knowledgeably to customers.
Oversee sales and closing techniques, including prospect follow-up.
Oversee the rental process, including responding to inquiries, arranging appointments, entering guest cards and leasing information into property management software, processing applications, verifying information, submitting applications for approval, notifying prospects of results in writing, and preparing leases and related documents.
Oversee move-ins, including arranging lease signing and providing move-in information; inspect apartments before move-in and report deficiencies to the service manager.
Respond promptly to resident inquiries and concerns; document and communicate work orders to service associates and conduct resident service follow-up calls.
Assist with resident-related matters, including move-out notices, transfers, work orders, and processing concerns or complaints by phone and in person.
Assist the Property Manager in meeting standards for grounds, safety, cleanliness, and the property's general appearance.
Provide superior service and communication to residents and prospects in accordance with JLL standards.
Comply with company policies and procedures, including standards of performance.
Instill, maintain, and model JLL's mission to be the best national management company.