Leasing Manager

RPM Living • Crystal Lake, IL

11d • Onsite

About The Position

The Leasing Manager leads the leasing team and works to achieve effective leasing, marketing, and positive relations for an apartment community. The role oversees leasing activity and staff, manages the prospect-to-resident process, supports retention and resident service, and coordinates with the maintenance team. The position is based onsite, primarily in an office setting, with some work outdoors. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

Requirements

• Bachelor’s degree, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Experience with Microsoft Office Suite, project management, Adobe, property management software, and PopCard or LTS.
• Ability to meet the physical requirements of the role, including reading documents and screens, hearing and understanding verbal communications, using mobile devices and applications, and occasionally lifting or carrying items weighing up to 20 pounds.
• A flexible schedule, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed.
• A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

Nice To Haves

• Four years of experience in a leasing capacity.
• Two years of experience in a supervisory role.
• A valid driver’s license.

Responsibilities

• Conduct the activities needed to close leasing sales, including setting appointments, generating leads, conducting tours, maintaining showrooms, and following up with prospects.
• Use marketing strategies within the marketing budget and plan, including competitive rental rates, referrals, promotions, locators, and outreach.
• Promote a favorable image of the community and support property objectives and public recognition.
• Support resident retention by planning resident functions and attending after-hours functions as a host when needed.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.
• Attend daily and weekly goal-setting meetings as appropriate.
• Oversee leasing staff, including training, development, evaluation, and rewards, and provide feedback on pricing, product, and team performance.
• Greet and qualify prospects professionally using guest cards in the lead management software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for Community Manager approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Help maintain an active and effective property social media presence.
• Survey competing properties, conduct outreach marketing, and update Radix or equivalent systems as needed.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Provide excellent customer service and maintain high standards for resident service.
• Coordinate with the property maintenance team to support prompt responses to resident service requests and completion in accordance with company standards.

Benefits

• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.
• Weekly pay for associates working onsite at an apartment community.
• Monthly bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager