Leasing Manager

STYL Residential•Bedford, MA

11d

About The Position

STYL Residential is seeking a Leasing Manager for Heritage at Bedford Springs. The role is responsible for marketing, leasing, and pre-leasing apartments and coordinating the leasing team across the leasing process, including applications, make-ready inspections, prospect qualification and closing, and ongoing training. The Leasing Manager delivers strong customer service and sales experiences, supports occupancy and resident retention, and helps ensure leasing operations and community marketing are effective. The role may act as Property Manager in the Manager’s absence.

Requirements

At least 2 years of direct experience in multifamily property management.
Proficiency with Microsoft Office products, including Excel, Outlook, and Word.
Demonstrated diligence, patience, diplomacy, follow-through, tact, fairness, integrity, and common sense.
Motivational and goal-driven approach.
Excellent written and verbal communication skills.
Ability to handle multiple tasks and priorities simultaneously.

Nice To Haves

College degree preferred.
Knock and OneSite experience preferred.

Responsibilities

Oversee the sales process and provide an exceptional tour experience for prospective residents.
Follow up proactively with current and prospective renters using and maintaining a customer relationship management database.
Build and maintain relationships with prospects and residents to support retention and satisfaction.
Use customer service skills to resolve issues professionally.
Direct daily work performance of the leasing team and conduct weekly performance evaluations.
Provide ongoing training to the leasing team.
Participate in interviewing and hiring in accordance with STYL policy under the direction of the Director of Sales.
Establish and coordinate leasing staff schedules and manage coverage.
Maintain daily traffic and phone logs and follow-up records (DAR).
Maintain complete knowledge of the apartment community and competing properties in the area.
Interact with prospective and current residents to achieve maximum occupancy and resident retention and satisfaction.
Motivate the leasing team, oversee sales goals, and maintain accountability for leasing activity.
Coordinate community outreach marketing and develop relationships with local businesses.
Inspect make-ready standards and tour paths, and promptly inform maintenance staff of issues that cannot be resolved independently.
Review daily pricing in Yieldstar with the Property Manager and make recommendations to achieve property goals.
Submit weekly reports and weekend update reports.
Track traffic, appointments, and leases daily in Knock.
Audit websites, ILS sites, and other online sources weekly.
Review stale units daily and develop plans to lease them.
Assist the Property Manager with monthly financial reviews and other investor deliverables.
Act as Property Manager in the Manager’s absence to resolve resident issues and support the Leasing and Maintenance teams.
Accept and process rent payments, security deposits, and other applicable fees.
Perform other job duties as required.