Leasing Manager

Bozzuto • Centreville, VA

20d • $60,000 - $63,000

About The Position

At Bozzuto, team members share a commitment to doing good for others by designing, building, managing, and maintaining distinctive residences. The company emphasizes exceptional experiences, teamwork, inclusion, and its core values of concern, creativity, passion, and the pursuit of perfection.

The Leasing Manager is responsible for achieving and exceeding monthly sales quotas, contributing to resident retention goals, and providing remarkable customer service. The role leads the Sales and Marketing Associate team in generating property revenue through leasing and renewal activity. It also involves marketing and competitive research, resident engagement, accurate lease administration, and responding to resident concerns and service requests. The role works weekends three times per month, with two days off during the week.

Requirements

• Four-year college degree or equivalent relevant experience.
• Previous leasing experience in the multi-family industry.
• 1–3 years of business-to-consumer sales experience in property management, retail, or hospitality.
• 1–3 years of phone sales experience.
• 1–3 years of customer service experience.
• Customer-focused mentality.
• Sales aptitude.

Nice To Haves

• Industry experience is highly desired.

Responsibilities

• Generate new leases and achieve monthly sales quotas.
• Motivate, train, and lead the sales and service team to reach leasing goals.
• Conduct three follow-ups per lead, targeting an 8% conversion ratio to onsite appointments.
• Call every prospect within 24 hours of a property tour and follow up by email within 48 hours.
• Maintain a 30% closing ratio.
• Generate at least one outreach event each week.
• Coordinate overall company branding with Bozzuto’s marketing team.
• Understand competitors and differentiate the Bozzuto product and team in the marketplace.
• Articulate the property’s value proposition.
• Provide prospective customers with a positive and consistent in-person experience.
• Meet monthly with local employers to provide community information and develop partnership-marketing opportunities.
• Update the property Facebook page three times per week.
• Shop the immediate competitive set quarterly.
• Review monthly market surveys and stay knowledgeable about their content.
• Complete a weekly competitive set survey.
• Report property deficiencies to the appropriate manager.
• Respond to, follow up on, and close work order requests when applicable.
• Ensure lease paperwork is accurate.
• Complete administrative duties as assigned.
• Provide timely, remarkable customer service to community residents.
• Attend resident social events.
• Interact professionally and courteously with residents, staff, clients, and vendors.
• Remain calm and friendly when resolving customer issues or interacting with upset customers.
• Resolve resident concerns and issues or communicate them appropriately.
• Work three weekends per month, with two days off during the week.

Benefits

• Competitive compensation.
• Medical, dental, and vision coverage.
• 20 days of paid time off plus holidays.
• 401(k) program with company match.
• Tuition reimbursement.
• Programs supporting career development and growth.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level