Leasing Manager

RPM Living • Austin, TX

5d • Onsite

About The Position

The Leasing Manager leads the leasing team and is responsible for effective leasing, marketing, and positive relations at an apartment community. The role involves managing the leasing process from prospect outreach and tours through applications, move-ins, renewals, and move-outs, while supporting resident retention and delivering excellent customer service.

The position oversees leasing staff through training, development, evaluation, and feedback, and collaborates with property management and maintenance teams to meet community standards. This is an on-site role based primarily in an office, with some outdoor work and a flexible schedule that may include weekdays, nights, and weekends as business needs require.

Requirements

• Bachelor's degree from a four-year college or university, one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Experience with Microsoft Office Suite, project management, Adobe, property management software, and PopCard or LTS.
• Ability to meet the stated physical requirements, including reading documents and screens, hearing and understanding verbal communications, using mobile devices and applications, and occasionally lifting or carrying items weighing up to 20 pounds.
• A flexible schedule is required; hours may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Successful completion of a background check as required by local, state, and federal law.

Nice To Haves

• Four years of experience in a leasing capacity.
• Two years of experience in a supervisory role.
• A valid driver's license.

Responsibilities

• Conduct the functions necessary to close leasing sales, including making appointments, generating leads, conducting tours, maintaining showrooms, and following up.
• Use marketing strategies within the marketing budget and plan, including competitive rental rates, referrals, promotions, locators, and outreach.
• Represent the community favorably to support property objectives and public recognition.
• Promote resident retention by planning resident functions, attending after-hours functions, and serving as a host when needed.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.
• Attend weekly and daily goal-setting meetings as appropriate.
• Oversee leasing staff, including training, development, evaluation, rewards, and feedback on pricing, product, and team performance.
• Greet and qualify prospects using guest cards in Lead Management Software; assist with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, credit checks, and rental-history verification; submit applications for Community Manager approval and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain resident signatures, and provide community orientations.
• Help maintain an active social media presence for the property.
• Survey competing properties, conduct outreach marketing, and update Radix or equivalent systems as needed.
• Manage lease renewals and move-outs, send renewal notices, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Provide excellent customer service and maintain high standards for resident service.
• Coordinate with the property maintenance team to ensure resident service requests are handled promptly and completed to company standards.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager