Leasing Manager

Bozzuto•Centreville, VA

19d

About The Position

The Leasing Manager leads sales and service activities for a residential property, generating new leases and renewals while achieving monthly sales quotas and supporting resident-retention goals through remarkable customer service. The role motivates, trains, and leads the Sales and Marketing Associate team; works with Bozzuto’s marketing team on company branding; and promotes the property by communicating its value and differentiating it from competitors. The position also involves maintaining accurate lease paperwork, completing administrative duties, reporting property deficiencies, and responding to work-order requests when applicable. The Leasing Manager delivers a positive experience to prospective residents and community residents, attends resident social events, and handles concerns professionally. The position works three weekends per month, with two days off during the week.

Requirements

Four-year college degree or equivalent relevant experience.
Previous leasing experience in the multifamily industry.
1–3 years of business-to-consumer sales experience in property management, retail, or hospitality.
1–3 years of phone sales experience.
1–3 years of customer service experience.
Customer-focused mentality.
Sales aptitude.

Nice To Haves

Industry experience is highly desired.

Responsibilities

Generate new leases and achieve monthly sales quotas.
Motivate, train, and lead the sales and service team to meet leasing goals.
Conduct three follow-ups per lead, targeting an 8% conversion ratio to onsite appointments.
Call every prospect within 24 hours of a property tour and follow up by email within 48 hours.
Maintain a 30% closing ratio.
Generate at least one outreach event each week.
Coordinate with Bozzuto’s marketing team on overall company branding.
Know competitors and communicate the Bozzuto product and people as differentiators in the marketplace.
Clearly articulate the property’s value proposition.
Deliver a positive and consistent in-person experience to prospective customers.
Hold monthly meetings with local employers to share community information and develop partnership-marketing opportunities.
Update the property Facebook page three times per week.
Shop all competitors in the immediate competitive set quarterly.
Review monthly market surveys and stay knowledgeable about their contents.
Complete a weekly competitive-set survey.
Report property deficiencies to the appropriate manager.
Respond to, follow up on, and close work-order requests when applicable.
Ensure lease paperwork is accurate and complete administrative duties as assigned.
Provide timely, remarkable customer service to community residents and attend resident social events.
Interact professionally and courteously with residents, staff, clients, and vendors.
Remain calm and friendly when addressing customer issues or upset customers.
Resolve or communicate resident concerns and issues.
Work three weekends per month, with two days off during the week.