Leasing Manager, Residential

The RMR Group • Orlando, FL

1d

About The Position

The Leasing Manager combines sales, customer service, and marketing to lease apartment homes to prospective residents. The role includes demonstrating the property, applying strategic marketing, and maintaining resident satisfaction and retention. The manager also supports web advertising and lead inquiries, monitors competitors, and manages the leasing team.

Requirements

• Prior leasing experience is required.
• Excellent written and verbal communication skills for effective communication with residents, employees, peers, vendors, and owners.
• Excellent attendance.
• Excellent customer service skills.
• Ability to work a varied schedule, including weekends and holidays as required.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Positive attitude and the highest level of professionalism.
• Ability to walk, stand, use stairs, and bend daily; conduct property tours in various weather conditions; carry moderate items; and drive an automobile. The job may be sedentary at times.

Nice To Haves

• Bachelor’s degree preferred.
• Bilingual written and verbal abilities may be required based on the specific needs of the property.
• Preferred computer software experience includes MS Word, MS Excel, MS Outlook, and YARDI.

Responsibilities

• Lease apartments and provide excellent customer service to prospective residents, current residents, and other customers.
• Manage renewals, including obtaining Property Manager approval for rates, sending resident letters, and following up on lease expirations.
• Implement monthly, quarterly, and yearly marketing plans.
• Manage and hold the leasing team accountable.
• Complete weekly market studies and maintain extensive knowledge of the sub-market.
• Recommend rates and concessions for Property Manager approval based on sub-market information.
• Inspect applications and move-in files for accuracy before Property Manager approval.
• Handle special projects and other duties as assigned by the Property Manager or supervisor.
• Maintain superior customer service relationships and adhere to company Standard Operating Procedures.
• Sell the property’s products and services to prospects, respond to internet leads and prospect calls, and conduct property tours in accordance with mystery shop guidelines.
• Optimize occupancy while maximizing effective leased rent; use established sales and marketing strategies to increase property traffic, maintain closing ratios, and meet or exceed budgeted occupancy.
• Maintain thorough knowledge of the property and its major competitors.
• Prepare and maintain knowledge of lease-related paperwork.
• Maintain prospect traffic and leasing data and assist with computer data entry.
• Deliver resident gifts and inspect units to ensure readiness for move-ins.
• Plan, schedule, and organize resident functions as needed, and assist with planning and hosting other functions.
• Audit lease and renewal files for key controls and bonus submissions to the Property Manager.
• Review guest cards for entry into the community management system, follow up on system entry, and monitor traffic trends.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Health Savings Account and Flexible Spending Plans
• 401(k) plan with employer match
• Holidays, vacation, and sick time
• Parental leave
• Tuition assistance
• Matching Gift Program
• Voluntary employee-paid benefits, including critical illness and accident insurance, identity theft protection, and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed