Residential Leasing Agent

Reichle Klein Group•Toledo, OH

About The Position

Reichle Klein Group is seeking a motivated, customer-focused Residential Leasing Agent to join its property management team. The role is responsible for converting prospective residents into leases, supporting strong occupancy, and building positive relationships with current residents to encourage renewals. The ideal candidate is organized, detail-oriented, confident in sales, and able to communicate effectively with prospects, residents, colleagues, leaders, and vendors. The position handles prospect inquiries and tours, lease applications and records, renewals, move-in procedures, and resident relations. It works primarily in an indoor office environment with controlled temperatures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

High school diploma, GED, or equivalent.
Valid driver’s license and ability to meet company bonding requirements.
Reliable personal vehicle and proof of current liability insurance.
Ability to communicate effectively with prospects, residents, team members, leaders, and vendors.

Nice To Haves

At least one year of related experience.
Previous experience leasing or managing multifamily properties.

Responsibilities

Respond promptly and professionally to telephone, online, walk-in, and other prospect inquiries.
Schedule property visits and maintain a call-to-show ratio of at least 65%.
Conduct apartment tours and present available homes, amenities, and community features effectively.
Use consultative sales techniques to achieve a closing ratio of at least 50%.
Follow up consistently with prospective residents by phone, email, text, and other approved methods.
Monitor and document telephone and walk-in traffic using welcome cards and traffic logs.
Walk the model tour route and open model apartments daily to ensure a clean, attractive, and accurate presentation.
Maintain accurate records of prospect communications and important resident conversations.
Collect lease information, complete lease applications, conduct required credit and reference checks, and maintain organized lease files.
Conduct periodic market surveys as requested.
Contact residents listed on renewal reports to encourage lease retention.
Prepare lease renewal notices approximately 90 days before lease expiration.
Follow up on lease renewals to obtain signed documents, preferably at least 30 days before expiration.
Prepare move-in paperwork and conduct move-in inspections with new residents.
Review lease agreements and move-in procedures with residents.
Maintain accurate legal records and files.
Enter daily activity into daily and vacancy reports.
Assist with resident relations, including service requests, rent payment questions, and resident concerns or complaints.
Follow all safety guidelines and established property procedures.
Perform other duties as assigned.