Leasing Manager

RPM Living • Landsdale, PA

1d • Onsite

About The Position

The Leasing Manager leads the leasing team and supports effective leasing, marketing, and positive relations for an apartment community. The role works to achieve property objectives by attracting and qualifying prospects, completing leases and move-ins, supporting resident retention, and maintaining excellent customer service. It also oversees leasing staff and collaborates with the property maintenance team to ensure resident service requests are handled promptly and according to company standards.

This is an on-site role based primarily in an office setting, with occasional work outside and exposure to the elements. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs. The position requires a bachelor's degree or equivalent education and experience. Four years of leasing experience and two years in a supervisory role are preferred.

Requirements

• Bachelor's degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Experience with Microsoft Office Suite, project management, Adobe, property management software, and PopCard or LTS.
• Ability to sit for extended periods while working at a desk, if required.
• Ability to climb stairs, if required.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to occasionally lift or carry files or office supplies weighing up to 20 pounds.
• Ability to use mobile devices and applications for work-related tasks.
• Flexible schedule, including weekdays, nights, and weekends as needed.

Nice To Haves

• Four years of experience in a leasing capacity.
• Two years of experience in a supervisory role.
• Valid driver's license.

Responsibilities

• Conduct the activities necessary to close leases, including setting appointments, generating leads, conducting tours, maintaining showrooms, and following up with prospects.
• Use marketing strategies within the marketing budget and plan, including competitive rental rates, referrals, promotions, locators, and outreach.
• Represent the community favorably to support property objectives and public recognition.
• Support resident retention by planning resident events and attending after-hours functions as needed.
• Complete paperwork for leases, move-ins, move-outs, check-outs, and other peak periods in a timely manner.
• Attend daily and weekly goal-setting meetings as appropriate.
• Oversee leasing staff, including training, development, evaluation, rewards, and feedback on pricing, product, and team performance.
• Greet and qualify prospects using guest cards in lead management software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an up-to-date availability report; process applications, conduct credit checks and rental-history verification, submit applications for Community Manager approval, and follow up with applicants.
• Show apartments, close leases, prepare apartments for move-ins, obtain new residents' signatures, and provide community orientation.
• Help maintain an active social media presence for the property.
• Survey competing properties, conduct outreach marketing, and update Radix or equivalent systems as needed.
• Manage lease renewals and move-outs, including sending renewal notices, applying fees when necessary, and keeping property management software updated with move-in, move-out, and renewal data.
• Provide excellent customer service and maintain high standards for resident service.
• Coordinate with the property maintenance team to ensure resident service requests are addressed and completed promptly according to company standards.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager