Leasing Manager

RPM Living • Montgomery Township, PA

2d • Onsite

About The Position

The Leasing Manager leads the leasing team and works to achieve effective leasing, marketing, and positive resident relations for an apartment community. The role is based on site, primarily in an office setting, and includes a flexible schedule with weekday, night, and weekend hours as needed to meet business needs. The Leasing Manager works with prospects and residents, supports leasing and renewal processes, promotes the community, and collaborates with the maintenance team to help meet service standards.

Requirements

• Bachelor’s degree from a four-year college or university; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
• Experience with Microsoft Office Suite, Project Management, Adobe, Property Management Software, and PopCard or LTS.
• Ability to meet the stated physical requirements, including reading documents and screens, hearing and understanding verbal communications, using mobile devices and applications, and occasionally lifting or carrying items weighing up to 20 pounds.

Nice To Haves

• Four years of experience in a leasing capacity.
• Two years of experience in a supervisory role.
• Valid driver’s license.

Responsibilities

• Conduct the activities necessary to close leasing sales, including making appointments, generating leads, conducting tours, maintaining showrooms, and following up.
• Use marketing strategies within the Marketing Budget and Marketing Plan to generate traffic, including competitive rental rates, referrals, promotions, locators, and outreach.
• Represent the community favorably to support property objectives and public recognition.
• Support resident retention by planning resident functions, attending after-hours functions, and acting as a host when needed.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.
• Attend weekly and daily goal-setting meetings as appropriate.
• Oversee leasing staff, including training, development, evaluation, and rewards; provide feedback on pricing, product, and the team.
• Greet and qualify prospects professionally using guest cards in Lead Management Software; assist with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report, process applications with credit checks and rental-history verification, submit applications for Community Manager approval, and follow up with applicants.
• Show apartments and close sales; prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Help maintain an active and effective social media presence for the property.
• Survey competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Provide excellent customer service and maintain high standards for resident service.
• Collaborate with the property maintenance team to support prompt responses to resident service requests and their completion in line with company standards.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager