Leasing Manager

Preiss Brand•Greenville, NC

About The Position

The Leasing Manager oversees leasing, marketing, and resident relations at The Boundary at West End. Working closely with the Property Manager, this role sets individual leasing goals and develops strategic plans to achieve revenue, occupancy, resident satisfaction, and retention goals. The manager leads and develops leasing staff, supports recruitment and interviews, and provides customer service to prospective residents, residents, and parents. The job description notes that duties may be modified and additional responsibilities may be assigned by a supervisor.

Requirements

High school diploma or equivalent education.
Ability to read and write English and perform basic mathematical functions.
Prior property management experience is preferred.
A college degree is preferred.
Ability to understand and perform on-site software functions is preferred.

Nice To Haves

Prior property management experience.
A college degree.
Ability to understand and perform all on-site software functions.

Responsibilities

Ensure leasing and marketing strategies drive property traffic, maintain effective closing ratios, and meet leasing and occupancy goals.
Maintain knowledge of the property, competing properties, and market conditions, and complete weekly market survey reports.
Explain lease documents and addendums clearly to residents, prospective residents, and parents.
Provide informative property tours to prospective residents.
Ensure leasing staff follow company procedures and Fair Housing laws.
Manage, review, and approve leases; audit lease files as needed for policy and procedure compliance.
Manage roommate matching, transfers, move-ins, and move-outs.
Prepare marketing plans and develop strategies and programs to drive traffic and meet leasing and occupancy goals.
Manage promotional materials and property incentives within the marketing and concession budget.
Monitor and update the property’s social media channels.
Develop, implement, and coordinate resident retention programs, including resident functions, promotions, lease-up events, renewal parties, and property events.
Walk the tour route and model unit daily.
Assist with maintaining the property’s appearance and curb appeal.
Lead and develop property leasing staff.
Assist with recruiting and interviewing leasing staff.
Provide excellent customer service and prompt assistance to prospects, residents, and parents.
Address resident complaints, concerns, and requests to support resident satisfaction.