Leasing Manager

Avenue5 Residential•Arlington, VA

12d

About The Position

Avenue5 Residential is seeking an experienced Leasing Manager for Crystal House. The role oversees apartment rentals, move-ins and move-outs, and lease renewals, while marketing the property and working with prospective and current residents to support occupancy, resident retention, and client satisfaction. The Leasing Manager trains and coaches leasing consultants, manages leasing and resident records, coordinates apartment readiness and resident services, and promotes a positive living experience. The position requires work on Saturdays and Sundays and is full time.

Requirements

High school diploma.
At least one year of residential leasing and/or management experience.
Prior experience with a revenue management system.
Prior experience with Yardi or an equivalent property management system.
Prior experience with customer reputation management tools.
Excellent customer service and interpersonal skills, including the ability to relate to others and communicate effectively and sensitively with all levels of management.
Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Sensitivity when handling confidential matters.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to communicate technical concerns quickly, accurately, and with adequate detail.
Ability to read, write, comprehend, and converse in English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Valid driver’s license, clean driving record, and current auto insurance.
Compliance with all safety requirements.
Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Oversee apartment rentals, move-ins, move-outs, and lease renewals.
Train, hold regular meetings with, and coach leasing consultants to support strong performance.
Generate and manage prospective-resident traffic, qualify prospects, lease apartments, prepare lease documents, and complete move-in paperwork and processes.
Review lease applications for accuracy and confirm payment is collected before forwarding applications to the property manager for approval.
Conduct outside marketing and employer outreach; review online and other marketing advertisements; and, as needed, identify target markets, develop marketing plans, and coordinate, qualify, and update advertisements.
Maintain accurate records of leasing traffic in the computer system.
Help convert phone inquiries into scheduled property tours and follow up with prospective residents by phone, mail, or email.
Orient prospective and current residents to the property.
Process renewal paperwork and deliver it to current residents monthly.
Create and maintain resident files, including reviewing move-in paperwork with new residents.
Complete daily opening and closing procedures and keep model apartments ready for tours.
Coordinate move-in and move-out schedules with maintenance, inspect apartments before move-ins, and ensure apartments are ready for residents.
Help process resident work orders and ensure timely completion.
Shop competitors and complete weekly market surveys.
Assist with planning and implementing resident activities to support retention.
Provide excellent customer service and promote a quality living experience; respond promptly and accurately to resident requests and help manage resident issues, including neighbor disputes.
Inspect buildings and grounds for safety and cleanliness and notify maintenance of needed repairs.
Comply with company policies, health and safety rules, and applicable local, state, and federal laws.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.
Bonus opportunities.