Leasing Manager

Avenue5 Residential•Riverside, CA

About The Position

The Leasing Manager oversees apartment rentals, move-ins and move-outs, and lease renewals. The role markets the property and works directly with prospective and current residents to support occupancy, resident retention, and client satisfaction. The manager trains, meets with, and coaches leasing consultants to support strong performance, while providing responsive and respectful service to residents and prospects.

Requirements

High school diploma.
At least one year of residential leasing and/or management experience.
Experience with a revenue management system.
Experience with Yardi or an equivalent property management system.
Experience with customer reputation management tools.
Excellent customer service and interpersonal skills.
Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to communicate effectively and sensitively with all levels of management.
Ability to handle confidential matters sensitively.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to communicate technical concerns with adequate detail, quickly, and accurately.
Ability to read, write, comprehend, and converse in English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Valid driver’s license, clean driving record, and current auto insurance.
Must comply with all safety requirements.
Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Train, coach, and hold regular meetings with leasing consultants.
Manage prospect traffic, qualify prospective residents, lease apartments, prepare lease documents, and complete move-in paperwork and processes.
Review lease applications for accuracy and confirm payment has been collected before forwarding applications to the property manager for approval.
Conduct outside marketing and employer outreach; review online and other marketing advertisements; and, as needed, develop and implement marketing plans and coordinate and update advertisements.
Maintain detailed traffic records in the computer and follow up with prospective residents by phone, mail, or email.
Help convert phone inquiries into scheduled property tours and orient prospective and current residents to the property.
Process renewal paperwork and deliver it to current residents monthly.
Create and maintain resident files, including reviewing move-in paperwork with new residents.
Complete daily opening and closing procedures and keep model apartments ready for tours.
Coordinate move-in and move-out schedules with maintenance, inspect apartments before move-ins, and help process and track resident work orders.
Shop competitors and complete weekly market surveys.
Assist with planning and implementing resident activities to support resident retention.
Provide excellent customer service, promote a quality living experience, respond promptly and accurately to resident requests, and help manage resident issues such as neighbor disputes.
Inspect buildings and grounds for safety and cleanliness and alert maintenance to repair needs.
Comply with company policies, health and safety rules, and applicable local, state, and federal laws.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Competitive pay.
Time-off plan with 10 paid holidays, including a community service day and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.