Leasing Manager
About The Position
At Bozzuto, team members share a commitment to doing good for others by designing, building, managing, and maintaining distinctive residences. The company values teamwork, exceptional experiences, and an inclusive workplace guided by concern, creativity, passion, and the pursuit of perfection. The Leasing Manager is responsible for meeting and exceeding monthly sales quotas and contributing to resident retention goals through remarkable customer service. The role leads the Sales and Marketing Associate team in generating property revenue through leasing and renewal activity. It includes prospect follow-up and conversion, sales team leadership, marketing and outreach, competitive research, accurate lease administration, property and work-order follow-up, and responsive service to prospective and current residents. The position works three weekends per month, with two days off during the week. The position is eligible for additional bonus opportunities. Bozzuto offers competitive compensation and benefits, and is an Equal Opportunity Employer. The company uses AI-enabled tools to help identify qualified candidates during recruitment.
Requirements
- Four-year college degree or equivalent relevant experience.
- Previous leasing experience in the multifamily industry.
- One to three years of business-to-consumer sales experience in property management, retail, or hospitality.
- One to three years of phone sales experience.
- One to three years of customer service experience.
- Customer-focused mentality.
- Sales aptitude.
Nice To Haves
- Industry experience is highly desired.
Responsibilities
- Generate new leases and achieve monthly sales quotas.
- Motivate, train, and lead the sales and service team to reach leasing goals.
- Conduct three follow-ups per lead, targeting an 8% conversion ratio to onsite appointments.
- Call every prospect within 24 hours of a property tour and follow up by email within 48 hours.
- Maintain a 30% closing ratio.
- Generate at least one outreach event each week.
- Work with Bozzuto’s marketing team to coordinate company branding.
- Understand competitors and use the Bozzuto product and team to differentiate the property in the marketplace.
- Clearly articulate the property’s value proposition.
- Deliver a positive and consistent in-person experience to prospective customers.
- Schedule monthly meetings with local employers, provide community information packets, and cultivate partnership-marketing opportunities.
- Update the property Facebook page three times per week.
- Shop all competitors in the immediate competitive set quarterly.
- Review monthly market surveys and remain knowledgeable about their contents.
- Complete a weekly competitive-set survey.
- Report property deficiencies to the appropriate manager.
- Respond to, follow up on, and close work-order requests when applicable.
- Ensure lease paperwork is accurate.
- Complete administrative duties as assigned.
- Provide timely, remarkable customer service to community residents.
- Attend resident social events.
- Interact professionally and courteously with residents, staff, clients, and vendors.
- Remain calm and friendly when resolving customer issues or interacting with upset customers.
- Resolve resident concerns and issues or communicate them appropriately.
- Work three weekends per month, when prospective residents are looking for a home, with two days off during the week.
Benefits
- Competitive compensation.
- Medical, dental, and vision coverage.
- 20 days of paid time off plus holidays.
- 401(k) program with a company match.
- Tuition reimbursement.
- Programs supporting career development and growth.
- Employee resource groups.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
