Leasing Manager

STYL Residential•Tampa, FL

10d

About The Position

STYL Residential is seeking a Leasing Manager for its community in Tampa, Florida. The Leasing Manager is responsible for marketing, leasing, and pre-leasing apartments and coordinating the leasing team’s work throughout the leasing process, including applications, make-ready apartment inspections, qualifying and closing prospective residents, and ongoing team training. The role also supports resident retention and satisfaction, occupancy goals, community outreach, pricing, reporting, and property operations. The Leasing Manager may act as Property Manager in the Manager’s absence.

Requirements

At least 2 years of direct experience in multifamily property management.
Proficiency with Microsoft Office products, including Excel, Outlook, and Word.
Demonstrated diligence, patience, diplomacy, follow-through, tact, fairness, integrity, and common sense.
Motivational and goal-driven approach.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and priorities simultaneously.

Nice To Haves

College degree preferred.
Experience with Knock and One Site preferred.

Responsibilities

Oversee the sales process and provide prospective residents with an exceptional tour experience.
Follow up proactively with current and prospective renters using and maintaining a customer relationship management database.
Build relationships with prospects and current residents to support retention and satisfaction, and resolve issues professionally.
Direct the leasing team’s daily performance, conduct weekly performance evaluations, and provide ongoing training and motivation.
Participate in interviewing and hiring in accordance with STYL policy and under the direction of the Director of Sales.
Establish leasing staff schedules and manage coverage.
Maintain daily traffic logs, phone logs, and follow-up records (DAR).
Maintain thorough knowledge of the apartment community and competing properties in the area.
Set and oversee leasing team sales goals and establish accountability for leasing activity.
Coordinate community outreach marketing and develop relationships with local businesses.
Inspect make-ready standards and tour paths, and promptly inform maintenance staff of issues that cannot be resolved independently.
Review daily Yieldstar pricing with the Property Manager and make recommendations to support property goals.
Submit weekly reports and weekend updates.
Track traffic, appointments, and leases daily in Knock.
Audit websites, ILS sites, and other online sources weekly.
Review stale units daily and develop a sales plan to lease them.
Assist the Property Manager with monthly financial reviews and other investor deliverables.
Act as Property Manager in the Manager’s absence to resolve resident issues and support the Leasing and Maintenance teams.
Accept and process rent payments, security deposits, and other applicable fees.
Perform other duties as required.