Leasing Manager

RPM Living • Austin, TX

5d • Onsite

About The Position

The Leasing Manager leads the leasing team and supports effective leasing, marketing, and positive resident relations at a downtown luxury high-rise apartment community. The role works to meet property objectives by generating and converting prospective resident leads, supporting resident retention, maintaining accurate leasing records, and providing excellent customer service. The position is based on site, primarily in an office setting, with occasional outdoor work. A flexible schedule is required, including weekdays, nights, and weekends as needed.

Requirements

• Bachelor’s degree, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Experience using Microsoft Office Suite, project-management tools, Adobe, property-management software, and PopCard or LTS.
• Ability to meet the physical requirements of the role, including reading documents and screens, hearing and understanding communications, using mobile devices and applications, and occasionally carrying items weighing up to 20 pounds.
• A flexible schedule, including weekdays, nights, and weekends as needed.
• Successful completion of a background check is required for employment.
• A valid driver’s license is preferred; candidates without one will be provided a liability waiver.

Nice To Haves

• Four years of leasing experience preferred.
• Two years of supervisory experience preferred.
• Experience with PopCard or LTS.

Responsibilities

• Conduct the activities needed to close leases, including setting appointments, generating leads, conducting tours, maintaining showrooms, and following up with prospects.
• Use marketing strategies within the marketing budget and plan, including competitive rental rates, referrals, promotions, locator services, and outreach.
• Represent the community favorably to support property objectives and public recognition.
• Promote resident retention by planning resident events, attending after-hours functions, and serving as a host when needed.
• Complete paperwork for leases, move-ins, move-outs, and other peak periods in a timely manner.
• Attend daily and weekly goal-setting meetings as appropriate.
• Oversee leasing staff, including training, development, evaluations, rewards, and feedback on pricing, product, and team performance.
• Greet and qualify prospects professionally using guest cards in lead management software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an up-to-date availability report; process applications, credit checks, and rental-history verifications; submit applications for Community Manager approval; and follow up with applicants.
• Show apartments, close leases, prepare apartments for move-ins, obtain new residents’ signatures, and provide community orientations.
• Help maintain an active and effective property social-media presence.
• Research competing properties, conduct outreach marketing, and update Radix or equivalent systems as needed.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and maintain move-in, move-out, and renewal data in property-management software.
• Provide excellent customer service and maintain high standards for resident service.
• Coordinate with the property maintenance team to ensure resident service requests are handled promptly and completed to company standards.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career-growth opportunities, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging initiatives and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager