Leasing Manager

Bozzuto•Fremont, CA

25d

About The Position

At Bozzuto, team members share a commitment to doing good for others through designing, building, managing, and maintaining distinctive residences. The company emphasizes exceptional experiences, teamwork, an inclusive workplace, and its core values of concern, creativity, passion, and the pursuit of perfection. The Leasing Manager is responsible for achieving and exceeding monthly sales quotas and contributing to resident retention goals through remarkable customer service. The role leads the Sales and Marketing Associate team in generating property revenue through leasing and renewal activity. The position also supports marketing, prospect follow-up, resident relations, competitive research, and property operations. The role requires working three weekends per month, with two weekdays off. It is eligible for additional bonus opportunities and offers a stated salary range of $65,000–$68,000 USD.

Requirements

A four-year college degree or equivalent relevant experience.
Previous leasing experience in the multifamily industry.
One to three years of business-to-consumer sales experience in property management, retail, or hospitality.
One to three years of phone sales experience.
One to three years of customer service experience.
A customer-focused mentality.
Sales aptitude.
A real estate license, or willingness to obtain one within 90 days of hire, where applicable.

Nice To Haves

Industry experience is highly desired.

Responsibilities

Generate new leases and achieve monthly sales quotas.
Motivate, train, and lead the sales and service team to reach leasing goals.
Conduct three follow-ups per lead, targeting an 8% conversion ratio to onsite appointments.
Call every prospect within 24 hours after a property tour and follow up by email within 48 hours.
Maintain a 30% closing ratio.
Generate at least one outreach event each week.
Work with Bozzuto’s marketing team to coordinate company branding.
Know competitors and differentiate the Bozzuto product and team in the marketplace.
Clearly communicate the property’s value proposition.
Provide prospective customers with a positive and consistent in-person experience.
Meet monthly with local employers to share community information and develop partnership-marketing opportunities.
Update the property Facebook page three times per week.
Shop all competitors in the immediate competitive set quarterly.
Review monthly market surveys and complete a weekly competitive-set survey.
Report property deficiencies to the appropriate manager.
Respond to, follow up on, and close work-order requests when applicable.
Ensure lease paperwork is accurate and perform administrative duties as assigned.
Provide timely, remarkable customer service to community residents and attend resident social events.
Interact professionally and courteously with residents, staff, clients, and vendors.
Remain calm and friendly when addressing customer issues or upset customers.
Resolve resident concerns and issues vigorously or communicate them appropriately.
Work three weekends per month, with two days off during the week.