Leasing Manager

Yugo • Johnson City, TN

16d • $22 - $24

About The Position

The Leasing Manager at Yugo: The Harbor leads property-level leasing operations and supports a positive student living experience. The role oversees leasing staff and directs leasing efforts, welcoming new residents while supporting occupancy, resident satisfaction, and retention. The position reports to the General Manager.

Requirements

• High school diploma, GED, or equivalent preferred; alternatively, equivalent experience in residential properties, rental operations, or related business operations is required.
• At least one year of experience, preferably in residential properties, rental operations, or related business operations.
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
• Strong customer service skills and ability to manage difficult or emotional customer and staff situations, respond promptly to customer needs, and quickly address resident requests.
• Carbon Literacy Certification or willingness to undertake training.

Nice To Haves

• Relevant experience working at a property, preferably at a university or college.
• Entrata experience or experience with relevant rental software.

Responsibilities

• Oversee leasing, resident retention, and lease renewal activities to support occupancy goals.
• Conduct property tours, respond to prospect inquiries, and qualify applicants in accordance with company standards.
• Review and process rental applications, lease agreements, move-ins, move-outs, and renewal documentation accurately and promptly.
• Coordinate and conduct move-in orientations.
• Maintain accurate leasing records, reports, resident files, and daily activity tracking.
• Lead marketing and outreach initiatives to increase community visibility, traffic, and leasing performance.
• Monitor local market trends, competitor pricing, and resident feedback to support leasing and retention strategies.
• Ensure compliance with Fair Housing regulations, company policies, and applicable federal, state, and local laws.
• Build positive relationships with current and prospective residents through professional, responsive customer service.
• Coordinate resident events and engagement activities to enhance community satisfaction and retention.
• Perform routine inspections of units, model apartments, and community spaces to maintain cleanliness, curb appeal, and company standards.
• Collaborate with maintenance to coordinate and follow up on resident service requests and unit readiness.
• Lead, coach, and support leasing team members, promoting best practices in leasing, communication, and customer service.
• Prepare and participate in weekly leasing, occupancy, and activity reporting.
• Keep the leasing office, model units, and common areas organized, professional, and tour-ready.
• Perform other duties as necessary.

Benefits

• Eligible for a $5,000 sign-on bonus.
• Bonus eligibility.
• Health, dental, and vision benefits.
• 401(k) with 4% employer matching.
• Three weeks of paid time off.
• Paid wellness time.
• 11 paid holidays.
• Paid parental leave.
• One paid volunteer day.
• One paid YuDay.
• Company-paid short-term disability, long-term disability, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED