Leasing Manager, Multifamily

Cushman & Wakefield•Gilbert, AZ

About The Position

The Leasing Manager trains and oversees the onsite leasing functions and directs the sales efforts of a multifamily apartment community. The role provides exceptional service to community residents, prospective residents, vendors, and the corporate management team, and takes an active role in external marketing and advertising of vacancies. The manager directs leasing staff, oversees leasing documentation and reporting, supports marketing and leasing strategies, and monitors compliance with company policies and applicable requirements. The role reports property issues, leasing objections, and potential liabilities to the Property Manager, along with recommendations for resolution. Other duties may be assigned by the supervisor.

Requirements

At least 3 years of related experience.
At least 1 year of management experience.
Effective communication and customer service skills.
Basic computer skills in a Windows environment.
Possess a valid real estate license when required by state regulations.
Courteous and professional attitude.
Good organizational skills and ability to meet deadlines.
Detail-oriented and well organized.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Complete lease and renewal paperwork according to company standards, explain lease information to residents, and enter leasing activity data into the tracking system.
Walk apartment units before showings and occupancy; review leasing paperwork and audit lease files.
Submit required daily, weekly, and monthly leasing reports; track and evaluate advertising and client traffic; and review and update online advertising daily.
Train and develop leasing personnel in accordance with company policies and procedures, direct leasing staff activities, identify development opportunities, set goals, and improve staff performance.
Prepare marketing plans, leasing strategies, and advertising proposals with assistance from the Property Manager.
Maintain professional communication with residents, applicants, and other representatives.
Report property issues, leasing objections, and potential liabilities to the Property Manager and recommend solutions.
Analyze shop program results, distribute completed evaluations, and review areas of concern.
Develop, implement, and monitor property contests, awards, and leasing incentives.
Prepare and maintain complete resident and general office files and proper documentation.
Maintain renter’s insurance compliance and monitor month-to-month leases, completing audits and ensuring compliance.
Track work order activity, monitor completion each day, and follow up with warm calls.
Implement and maintain the lease expiration matrix in accordance with established policies.
Monitor compliance with the revenue management system and participate in weekly calls, if applicable.
Follow Cushman & Wakefield policies and procedures and prepare for audits.
Perform additional duties as assigned by the supervisor.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance, plus supplementary benefit options including pet insurance, pre-tax spending accounts, and early access to pay.
Company discounts program with savings at major retailers and service providers.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in health savings accounts, retirement savings plans, and disability insurance programs, as well as paid and unpaid time away from work.
Competitive pay; compensation for this position is $20.40–$24.00.