Leasing Manager

Coastal Ridge•Charlotte, NC

About The Position

The Leasing Manager leads leasing efforts and administrative functions to help the property operate at its highest potential. The role mentors and motivates the leasing team, encourages collaboration, and supports an exceptional experience for current and prospective residents. This is a full-time, non-exempt position reporting to the Property Manager. The position is based at The Drake, an off-campus apartment community near UNC Charlotte. The property offers furnished studio through four-bedroom apartments with private bedrooms and bathrooms, large closets, Smart TVs, kitchens, in-unit washers and dryers, and private patios or balconies.

Requirements

High school diploma or equivalent.
Willingness to obtain licenses and/or certifications required by state or local jurisdictions.
Proven leasing and sales experience.
Ability to participate in emergency duties as needed.

Nice To Haves

Bachelor’s degree.
Experience in multifamily or student housing.
Familiarity with property management software such as Entrata, OneSite, or RealPage.
Intermediate proficiency in Microsoft Excel, including formulas, sorting, and filtering.

Responsibilities

Participate in and drive all aspects of the leasing process, ensuring accuracy, timeliness, and effectiveness.
Enter and manage leads in Entrata and ensure timely follow-ups.
Welcome and engage prospects, providing tours that highlight the property's key features.
Close sales by addressing objections, highlighting benefits, and guiding prospects through leasing decisions.
Guide prospects through application and lease processes, ensuring proper lease execution and adherence to screening procedures.
Monitor and participate in resident renewal efforts.
Maintain the clubhouse, model units, and tour routes to high standards of cleanliness and appeal.
Achieve individual and team leasing goals, identifying opportunities and addressing challenges with the Property Manager.
Stay informed about market trends and competitors by shopping the competition and recording market offerings.
Maintain knowledge of the property's selling points, common objections, leasing trends, traffic patterns, and unit availability.
Mentor and support the leasing team by setting expectations, offering guidance, and providing resources.
Address escalated resident concerns professionally and with care.
Coordinate and participate in marketing initiatives and resident events to attract prospects and retain residents.
Assist with weekly and monthly reports.
Perform other duties as assigned.
Participate in emergency duties as needed.