Leasing Manager

Pratum Companies•Baltimore, MD

About The Position

Pratum Companies is seeking a professional, customer-focused Leasing Manager for a residential apartment community. The role is the face of the community and helps create a positive first impression, drive occupancy, and support resident satisfaction. The Leasing Manager engages with prospective and current residents, conducts property tours, processes leasing paperwork, supports marketing, and assists with daily community operations. This is a non-exempt position with an anticipated starting pay of $25 per hour. Actual compensation depends on relevant experience, qualifications, knowledge, skills, abilities, client or property needs, budgetary considerations, and other job-related company and market factors. The position may be eligible for discretionary and/or performance-based spot or annual bonuses. Overtime is available for hours worked in excess of 40 per week. Full-time positions of 30 or more hours per week are eligible for two weeks of paid vacation, three weeks of sick and related leave, 11 paid holidays, and health and welfare benefits. Pratum Companies describes itself as a growing company focused on providing management services to residents and owners and is committed to a diverse workforce as an Equal Opportunity Employer.

Requirements

One to two years of experience in leasing, property management, or customer service is preferred.
Strong interpersonal and communication skills, including comfort engaging with people from diverse backgrounds.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
Professional demeanor, positive attitude, and commitment to teamwork and customer satisfaction.

Nice To Haves

Proficiency in Microsoft Office Suite.
Experience with leasing software such as Yardi, AppFolio, Entrata, RealPage, or similar.

Responsibilities

Greet and assist prospective residents in a warm, professional, and engaging manner.
Conduct property tours and highlight community features, amenities, and available units.
Respond promptly to inquiries by phone, email, and walk-in visits to maximize leasing opportunities.
Prepare and process lease applications, renewals, and related paperwork accurately and efficiently.
Maintain an organized, up-to-date leasing system and ensure required documentation is completed.
Assist with marketing initiatives, including resident events, social media posts, and outreach efforts to attract new residents.
Provide customer service to current residents and address concerns and maintenance requests professionally and carefully.
Support management with daily operations, reporting, and administrative tasks as needed.

Benefits

Two weeks of paid vacation for eligible full-time positions (30 or more hours per week).
Three weeks of sick and related leave for eligible full-time positions (30 or more hours per week).
11 paid holidays for eligible full-time positions (30 or more hours per week).
Medical, dental, and vision insurance.
Prescription drug program.
Paid personal and sick leave.
Company-paid life insurance.
Company-paid AD&D insurance.
Company-paid short-term disability.
Company-paid long-term disability.
Supplemental life insurance.
Dependent supplemental life insurance.
Educational assistance.
Financial planning.
Retirement savings plan with company matching.
Company outings and events.
Potential eligibility for discretionary and/or performance-based bonuses.
Overtime pay for hours worked in excess of 40 per week.