Leasing Manager

Invitation Homes • Charlotte, NC

2d

About The Position

The Leasing Manager implements company strategies to achieve occupancy, revenue, and customer goals by facilitating a consistent, high-quality resident experience from initial inquiry through the duration of residency. The role supervises the Leasing team responsible for new leases and renewals, drives team performance, partners with local leadership on market initiatives, and ensures compliance with company policies and operating standards. The position also troubleshoots issues involving home condition, marketing tools, smart home technology, the resident portal, and other resident-facing programs. Extensive travel within the assigned portfolio is required, and the role may require work on weekends and non-traditional holidays.

Requirements

• High school diploma or equivalent.
• At least three years of residential leasing or related experience.
• At least one year of experience in a team lead or manager role.
• Real estate license if required by state, any other licenses or certifications required by state law, and a current driver's license and automobile insurance.
• Comprehension of federal fair housing laws and applicable local housing provisions.
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Excellent customer service and interpersonal skills; professional verbal and written communication skills; and strong organizational and time-management skills.
• Proactive, self-directed, highly motivated, and able to multitask.
• Ability to perform moderate mathematical and accounting functions and read and comprehend financial statements and reports.
• Ability to negotiate, influence, gain consensus, and close a sale.
• Reliable vehicle transportation for scheduled home reviews.

Nice To Haves

• College degree.
• Proficiency in Yardi Voyager and Salesforce.

Responsibilities

• Provide daily supervision of the Leasing team handling new leases and renewals.
• Drive performance and hold team members accountable for occupancy, rent growth, and resident experience objectives.
• Partner with local leadership to implement initiatives and processes that optimize resident service and achieve financial goals for assigned markets.
• Ensure the team follows policies, processes, and procedures and meets quality standards and operating objectives.
• Deliver frequent and robust performance feedback to team members.
• Troubleshoot issues involving home condition, marketing tools, smart home technology, the Invitation Homes resident portal, and other platforms or resident-facing programs affecting performance.
• Perform other duties as assigned.
• Travel extensively within the assigned portfolio.
• Be available for work regularly and consistently, including weekends and non-traditional holidays if needed.
• Use reliable vehicle transportation to conduct scheduled reviews at homes with associates.

Benefits

• Competitive pay and annual bonus program.
• Generous paid time off, including vacation accrual, sick time, volunteer time, standard holidays, and floating holidays.
• 401(k) with company matching contributions.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term and short-term disability insurance.
• Casual dress work environment.
• Team events and gatherings.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED