Leasing Manager

STYL Residential•Pleasanton, CA

About The Position

STYL Residential is seeking a Leasing Manager for its community in Pleasanton, California. The role is responsible for marketing, leasing, and pre-leasing apartments, coordinating the leasing process, and helping achieve occupancy, resident retention, and satisfaction goals. The Leasing Manager directs and develops the leasing team, oversees sales activity and customer service, and works with the Property Manager and other teams on pricing, reporting, financial reviews, and property operations. In the Property Manager’s absence, the Leasing Manager acts in that capacity to address resident issues and support the Leasing and Maintenance teams.

Requirements

At least 2 years of direct experience in multifamily property management.
Proficiency with Microsoft Office products, including Excel, Outlook, and Word.
Demonstrated diligence, patience, diplomacy, follow-through, tact, fairness, integrity, and common sense.
Motivational and goal-driven approach.
Excellent written and verbal communication skills.
Ability to handle multiple tasks and priorities simultaneously.

Nice To Haves

College degree preferred.
Experience with Knock and One Site preferred.

Responsibilities

Oversee the sales process and provide an exceptional tour experience for prospective residents.
Follow up proactively with current and prospective renters using and maintaining a Customer Relationship Management database.
Build and maintain relationships with prospects and residents to support retention and satisfaction.
Resolve customer service issues professionally.
Direct the daily work of the leasing team and conduct weekly performance evaluations.
Provide ongoing training and motivation to the leasing team and oversee sales goals and accountability for leasing activity.
Participate in interviewing and hiring in accordance with company policy under the direction of the Director of Sales.
Establish leasing staff schedules and manage coverage.
Maintain daily traffic logs, phone logs, and follow-up records (DAR).
Maintain knowledge of the apartment community and competing properties in the area.
Interact with prospective and current residents to achieve maximum occupancy and support retention and satisfaction.
Coordinate community outreach marketing and develop relationships with local businesses.
Inspect make-ready standards and tour paths, and notify maintenance staff of issues that cannot be resolved independently.
Review daily pricing in Yieldstar with the Property Manager and make recommendations to achieve property goals.
Submit weekly reports and weekend updates.
Track traffic, appointments, and leases daily in Knock.
Audit websites, ILS sites, and other online sources weekly.
Review vacant stale units daily and develop a plan to lease them.
Assist the Property Manager with monthly financial reviews and other investor deliverables.
Act as Property Manager in the manager’s absence to resolve resident issues and support Leasing and Maintenance teams.
Accept and process rent payments, security deposits, and other applicable fees.
Perform other job duties as required.